Onsite Workstation Support Specialist

Visa; Austin (TX); On-site; USD 59,900 - 93,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid Time Off

Wellness Program

Job summary

Visa is seeking a Technical Support Associate in Austin, Texas, to provide exceptional onsite support for staff, focusing on workstation and endpoint technologies including Windows and Mac OS. This role involves troubleshooting devices, collaborating with engineering for solutions, and improving service through automation.

The ideal candidate has a bachelor's degree or relevant experience, strong customer service skills, and experience with endpoint support. The position is pivotal in maintaining high availability and reliability of IT services within Visa’s corporate environment.

Qualifications

• Minimum 2-3 years of experience supporting 300+ users.
• Strong ability to automate routine tasks using scripting.
• Ability to provide technical support for Windows and Mac OS.

Responsibilities

• Provide 2nd-level support for workstation and endpoint issues.
• Perform effective diagnostics to isolate and resolve issues.
• Create and maintain small scripts for automating tasks.

Skills

Exceptional customer service

Scripting/coding fundamentals

Windows OS troubleshooting

Mac OS troubleshooting

Networking connectivity

Education

Bachelor's degree or 3+ years of relevant work experience

Tools

PowerShell

Bash

Python

ServiceNow

Job description

Visa is seeking a Technical Support Associate in Austin, Texas, to provide exceptional onsite support for staff, focusing on workstation and endpoint technologies including Windows and Mac OS. This role involves troubleshooting devices, collaborating with engineering for solutions, and improving service through automation.

The ideal candidate has a bachelor's degree or relevant experience, strong customer service skills, and experience with endpoint support. The position is pivotal in maintaining high availability and reliability of IT services within Visa’s corporate environment.