Onsite Workplace Experience Lead

Flik Hospitality Group; Chandler (AZ); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group in Chandler, AZ is seeking a Workplace Ambassador to deliver hospitality-driven workplace operations at a Wells Fargo site. You will be the trusted on-site presence, greet employees and visitors, resolve issues quickly, and foster a sense of community.

This role combines service mindset with strong collaboration across Facilities, Technology and Site Leaders to ensure safe, comfortable workspaces.

Qualifications

• Positive, flexible attitude and a strong team player.
• Passion for delivering exceptional customer service and creating a welcoming environment.
• Ability to build trust and maintain productive relationships across all levels.
• Strong problem‑solving skills with an inquisitive mindset for resolving issues quickly.
• Comfortable initiating conversations and engaging with employees.
• Ability to remain calm and constructive in high‑pressure situations.
• Basic technology troubleshooting skills.
• Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Ability to be on your feet and mobile for most of the day.
• Comfortable assisting with conference room reconfigurations.

Responsibilities

• Serve as a trusted resource and first point of contact for employees, providing assistance with workplace needs and inquiries.
• Greet employees and visitors, offering directions, escorts, lead campus site tours and helpful information to ensure a positive experience.
• Promote engagement and community by hosting and/or supporting events and activities in partnership with the Site Leader.
• Maintain the appearance and functionality of office spaces through proactive walkthroughs and timely issue resolution.
• Be mobile throughout the day, regularly walking the site to monitor conditions and assist employees.
• Monitor meeting spaces, report inconsistencies, and coordinate AV support or maintenance as needed.
• Assist with conference room reconfigurations to support meetings and events.
• Assist new hires and relocators with building orientation, campus tours, and workspace navigation.
• Log and track issues in the appropriate system, ensuring timely follow-up and resolution.
• Analyze issue trends and collaborate with Facilities and Technology teams to implement preventative solutions.
• Support fire/life safety protocols and badge access processes.
• Build strong relationships across teams and vendor partners to ensure seamless service delivery.
• Provide local information and resources, including directions, dining, and attractions.
• Guide customers to reserved rooms and assist with wayfinding.
• Learn and utilize reservation software to manage bookings and troubleshoot scheduling issues.
• Support the Connections team with conference center operations, ensuring meeting spaces are prepared and client expectations are met.

Skills

Positive attitude

Customer service

Team player

Problem solving

Communication

Microsoft Office

Mobility / on-your-feet

Reservation software

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Reservation software

Job description

Flik Hospitality Group in Chandler, AZ is seeking a Workplace Ambassador to deliver hospitality-driven workplace operations at a Wells Fargo site. You will be the trusted on-site presence, greet employees and visitors, resolve issues quickly, and foster a sense of community.

This role combines service mindset with strong collaboration across Facilities, Technology and Site Leaders to ensure safe, comfortable workspaces.