Onsite Transportation Brokerage Account Manager

TCI Transportation; North Richland Hills (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

TCI Transportation in North Richland Hills, TX is seeking a Brokerage Account Manager to own customer relationships, grow accounts, and deliver proactive service onsite. This role requires at least 2 years of freight brokerage experience, strong communication, and a results-driven mindset.

You will manage shipments, pricing, and billing while maintaining CRM data and ensuring reliable service. Join a family-owned company focused on accountability and growth, with opportunities to expand

Qualifications

• A minimum of 2 years of transportation experience brokering freight.
• Strong written and verbal communication, interpersonal skills, and basic math skills.
• Confident decision-making and the ability to stay composed under pressure.
• Strong organization, time management, and attention to detail.
• A self-driven work ethic and willingness to take ownership.
• Sound business ethics and respect for confidential information.
• A collaborative approach and the flexibility to learn.

Responsibilities

• Own Your Customer Relationships: Serve as the primary point of contact for assigned accounts, understand expectations, and take ownership for resolution.
• Grow Your Accounts: Expand existing relationships by increasing freight volume and identifying opportunities.
• Deliver Proactive Service: Provide updates, anticipate challenges, and propose cost-effective options.
• Coordinate Pricing & Win Opportunities: Work with Pricing, brokers, and leadership to deliver quotes and bids.
• Keep Shipments & Billing Accurate: Build shipments and ensure rates for billing.
• Keep Account Information Organized: Maintain CRM data and account procedures.
• Protect Account Continuity: Collaborate with Credit and Accounting to address delays.
• Stay Connected: Respond to emails quickly and maintain regular contact.

Skills

Transportation brokerage

Communication skills

Time management

Attention to detail

Ownership

Organization

Self-motivation

Collaboration

Willingness to learn

Tools

McLeod

Excel

Microsoft Word

Outlook

Job description

TCI Transportation in North Richland Hills, TX is seeking a Brokerage Account Manager to own customer relationships, grow accounts, and deliver proactive service onsite. This role requires at least 2 years of freight brokerage experience, strong communication, and a results-driven mindset.

You will manage shipments, pricing, and billing while maintaining CRM data and ensuring reliable service. Join a family-owned company focused on accountability and growth, with opportunities to expand