Transportation & Logistics - Senior Brokerage Account Manager [810]

TCI Transportation; North Richland Hills (TX); On-site; USD 95,000 - 110,000; Full time

Job summary

TCI Transportation in North Richland Hills, TX is seeking a Brokerage Account Management Team Lead who will own key customer relationships, drive account revenue and gross profit, and lead a focused brokerage team onsite. You will manage assigned accounts, coordinate rate and shipment execution, and mentor team members to maintain high service standards.

Responsibilities include building trust with customers, coordinating pricing with Pricing and Sales as needed, resolving disputes, and ensuring

Qualifications

• Transportation industry knowledge applied to complex shipping needs.
• Strong customer relationship skills, including clear communication.
• Hands-on approach to team support and workload coordination.
• Strong analytical skills in rates, ratios, and pricing.
• Solid U.S. geography knowledge and understanding of time zones.

Responsibilities

• Own assigned accounts, understand shipping needs, and maintain weekly contacts.
• Expand transportation services to grow revenue and gross profit.
• Build shipments, manage EDI entry, and schedule pickups.
• Provide spot pricing and resolve rate disputes with customers.
• Coach the team and balance workloads for consistent results.
• Audit procedures and improve process accuracy.
• Resolve payment issues with Credit and ensure billing accuracy.
• Maintain clear and timely communication with customers.

Skills

Transportation industry knowledge

Customer relationship skills

Hands-on team support

Analytical skills

Geography knowledge

Organization and accountability

Tools

Microsoft Excel

Microsoft Teams

Outlook

Job description

Own the Relationship. Grow the Account. Raise the Standard.

Join TCI as a Brokerage Account Management Team Lead!

Annual Salary: $95,000–$110,000 + Incentives
Schedule: Monday–Friday | 7:30 AM–4:00 PM
Location: North Richland Hills, TX | 100% Onsite

This position requires working onsite in North Richland Hills, Texas. Remote and hybrid work arrangements are not available.

Strong customer relationships don’t happen by accident. They’re built through clear communication, sound decisions, and someone who takes ownership when the pressure is on.

TCI Transportation is looking for a proactive Brokerage Account Management Team Lead to manage customer accounts, expand freight opportunities, and help strengthen our brokerage team’s daily execution. You’ll combine hands‑on account management with team coaching, workload coordination, and problem‑solving—keeping customers informed and shipments moving while driving revenue and gross profit.

Reporting to the Director of Account Development, you’ll be expected to understand your accounts, anticipate their needs, and follow through on commitments.

What You’ll Be Doing

Own Your Customer Relationships

Manage assigned accounts, understand customer shipping needs, and provide solutions that support both daily operations and long-­term partnerships. Maintain weekly customer contact and accurate information for key stakeholders.

Grow Account Revenue & Profitability

Identify opportunities to expand transportation services, increase load volume, and maximize revenue and gross profit within each assigned account.

Manage Shipment Execution

Build shipments, complete manual and electronic data interchange (EDI) order entry, and schedule pickup and delivery appointments. Keep details accurate and coordinate with other departments to meet customer needs.

Coordinate Pricing & Resolve Rate Disputes

Provide spot pricing, work with Pricing and Sales when needed, and address customer rate disputes professionally. Ensure shipment rates are accurate for billing.

Coach the Team & Keep Work Moving

Provide training and coaching on day‑to‑day responsibilities. Organize and distribute additional work, maintain team focus, and help ensure workloads are balanced fairly.

Strengthen Process Consistency

Audit standard operating procedures, organize customer updates, and identify practical improvements that help the team deliver accurate, dependable service.

Resolve Account & Payment Issues

Partner with Credit to address payment concerns and maintain accurate, reliable customer accounts. Take ownership of issues and work across departments to reach a resolution.

Keep Communication Clear & Timely

Manage customer expectations, communicate changes, and respond promptly when problems arise. Coordinate with leadership on after‑hours response times so customer needs receive appropriate attention.

What You Bring

• Transportation industry knowledge and the ability to apply it to complex customer needs and shipping situations.
• Strong customer relationship skills, including clear communication, active listening, and composure during difficult conversations.
• A hands‑on approach to team support, with the ability to coach coworkers, coordinate priorities, and keep work organized.
• Strong analytical skills, including calculating rates, ratios, and percentages and evaluating spot pricing.
• Solid U.S. geography knowledge, including major cities, distances, transit times, and the impact of time zones and weather.
• Proficiency with Microsoft Excel, Teams, Outlook, and web‑based applications.
• Organization, attention to detail, and accountability when managing multiple customers, deadlines, and competing demands.

You take responsibility, adapt when plans change, and focus on solving the problem—not assigning blame. Flexibility to work additional hours when necessary to meet commitments is part of the role.

Make an Impact Beyond Your Accounts

This opportunity combines customer ownership, commercial responsibility, and day‑to‑day team leadership. Your work will influence account growth, shipment execution, billing accuracy, and how effectively the team serves customers.

We’re looking for someone who can earn customer trust, help coworkers improve, and recognize opportunities to deliver better results.

Ready to Take Ownership?

Bring your transportation knowledge, customer focus, and commitment to follow-through to TCI.

About TCI Transportation

Family-Owned. Customer-Focused. Built on Accountability.

TCI Transportation is a family‑owned company that has been serving customers since 1978. Our services include dedicated transportation, truck leasing and rental, logistics, and fleet maintenance, bringing together the people, equipment, and expertise that help businesses keep moving.

Our core values—Dedicated, Positive, Innovative, Ethical, and Accountable—guide how we serve customers and work with one another. We go the extra mile, approach challenges with a can‑do attitude, develop adaptable solutions, and follow through on our commitments.

At TCI, we expect our team members to be responsive, invested, and respectful. That means communicating openly, supporting teammates, and taking pride in doing the work right.

Strong relationships start with dependable people. Bring your initiative, your expertise, and your commitment to service—and help keep TCI moving forward.