Brokerage Account Growth Manager (Onsite)

Tcitransportation; North Richland Hills (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

TCI Transportation is seeking a Brokerage Account Manager in North Richland Hills, TX, onsite. The role focuses on owning customer relationships, growing accounts, and delivering proactive service to maximize revenue.

Requires a minimum of 2 years brokering freight, strong communication, and organizational skills. The position offers a base plus commissions with a potential annual earnings of $85,000–$110,000.

Qualifications

• Minimum of 2 years of transportation experience brokering freight.
• Strong written and verbal communication, interpersonal skills, and basic math.
• Confident decision-making and the ability to stay composed under pressure.
• Strong organization, time management, and attention to detail.
• A collaborative approach and the flexibility to learn.

Responsibilities

• Own Your Customer Relationships: Serve as the primary point of contact for assigned accounts and take ownership when issues need resolution.
• Grow Your Accounts: Expand relationships by increasing freight volume and identifying strategic opportunities.
• Deliver Proactive Service: Provide updates before customers ask, anticipate challenges, and suggest cost‑effective options.
• Coordinate Pricing & Win Opportunities: Work with Pricing, brokers, and leadership to deliver competitive quotes and timely bids.
• Keep Shipments & Billing Accurate: Build shipments, complete order entry, and ensure accurate rates for billing.
• Keep Account Information Organized: Maintain contacts and activity in CRM; update tracking procedures.
• Protect Account Continuity: Collaborate with Credit and Accounting to address delays and prevent interruptions.
• Stay Connected. Stay Ahead.: Respond to emails and quotes within 30 minutes; maintain weekly contact and phone calls with customers.

Skills

2 years freight brokerage

Strong communication

Organizational skills

Attention to detail

Self-driven

Education

College degree preferred

Tools

McLeod

Excel

Microsoft Word

Outlook

Job description

TCI Transportation is seeking a Brokerage Account Manager in North Richland Hills, TX, onsite. The role focuses on owning customer relationships, growing accounts, and delivering proactive service to maximize revenue.

Requires a minimum of 2 years brokering freight, strong communication, and organizational skills. The position offers a base plus commissions with a potential annual earnings of $85,000–$110,000.