Onsite Tier 1 Helpdesk Technician — Windows & MS 365

Prospect Infosys Inc; Nashville (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Prospect Infosys Inc is seeking a Frontline Help Desk professional to deliver Tier 1 technical support onsite in Nashville, TN. The role involves 12-hour days, four days per week, handling phone, email, and service portal inquiries with a focus on rapid issue resolution and clear communication.

The candidate will troubleshoot hardware, software, Microsoft 365, Outlook, accounts, connectivity, printers, and related applications, documenting interactions and escalating when needed while adhering

Qualifications

• Provide Tier 1 technical support by phone, email, and service portal.
• Troubleshoot common hardware, software, and account issues.
• Follow Help Desk procedures and contribute to knowledge sharing.

Responsibilities

• Provide Tier 1 technical support by phone, email, and service portal.
• Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
• Listen to the customer, ask good questions, and work through problems logically.
• Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
• Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
• Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
• Provide another support team with the information they need when an issue needs to be escalated.
• Learn and follow Help Desk procedures, security requirements, and established processes.
• Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
• Support your teammates and contribute to a positive team environment.

Skills

Tier 1 support

Customer service

Phone & email support

Problem solving

Team player

Job description

Prospect Infosys Inc is seeking a Frontline Help Desk professional to deliver Tier 1 technical support onsite in Nashville, TN. The role involves 12-hour days, four days per week, handling phone, email, and service portal inquiries with a focus on rapid issue resolution and clear communication.

The candidate will troubleshoot hardware, software, Microsoft 365, Outlook, accounts, connectivity, printers, and related applications, documenting interactions and escalating when needed while adhering