Onsite Tier 1 DMDC Customer Support Specialist

Automatic Data Processing, Inc.; Oceanside (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

InspiriTec seeks a Tier 1 Customer Service Representative for the DMDC program in Seaside, CA, onsite only. You will assist beneficiaries, follow SOPs, and work a fixed 5am–5pm PDT shift Monday through Friday.

Responsibilities include handling inquiries, researching information across mainframe databases, and providing clear, thorough guidance. A high school diploma or GED is required, with RAPIDS training provided during onboarding.

Qualifications

• Must have a high school diploma or GED.

Responsibilities

• Provide support and assistance to DMDC beneficiaries per SOP, utilizing DMDC Knowledge Base documents for issues with DMDC services.

Skills

Customer Focus

Customer Service

Data Entry

Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

Education

High School Diploma or GED

RAPIDS Certified

Job description

InspiriTec seeks a Tier 1 Customer Service Representative for the DMDC program in Seaside, CA, onsite only. You will assist beneficiaries, follow SOPs, and work a fixed 5am–5pm PDT shift Monday through Friday.

Responsibilities include handling inquiries, researching information across mainframe databases, and providing clear, thorough guidance. A high school diploma or GED is required, with RAPIDS training provided during onboarding.