Onsite Testing Center Proctor & Tech Support

SFCC Santa Fe Community College; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

The Testing Center Technician at Santa Fe Community College oversees reception, intake, test administration, security, and record-keeping for exams at the SFCC Testing Center. They maintain software and workstations and help supervise student employees in a fast-paced environment.

Responsibilities include administering computer-based tests, coordinating with staff for scheduling, maintaining records, troubleshooting software, and providing courteous information to testers onsite.

Qualifications

• High School Graduation or GED is required.
• One year of experience in student services, education or closely related field.

Responsibilities

• Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.
• Serves as a point of contact of staff, faculty, and other institutions to ensure that all exam scheduling requests and testing processes are conducted efficiently for their students.
• Partners with Department staff and faculty to help students navigate their testing requirements and processes.
• Maintains detailed testing records and oversees the secure storage of all test materials at the Testing Center.
• Contributes to supervision and training of student Testing Center employees.
• Assists the testing team to maintain and troubleshoot all software on workstations.
• Solves scheduling and student problems to ensure a smooth experience for test takers.
• Answers telephone and greets visitors to provide accurate general and test-specific information and assistance.

Skills

Test administration

Security implementation

Customer service

Multi-tasking

Calm under pressure

Education

High School Diploma or GED

Tools

PearsonVue

Praxis

Job description

The Testing Center Technician at Santa Fe Community College oversees reception, intake, test administration, security, and record-keeping for exams at the SFCC Testing Center. They maintain software and workstations and help supervise student employees in a fast-paced environment.

Responsibilities include administering computer-based tests, coordinating with staff for scheduling, maintaining records, troubleshooting software, and providing courteous information to testers onsite.