Testing Center Program Specialist

SFCC Santa Fe Community College; United States; On-site; USD 41,000 - 51,000; Full time

Job summary

Santa Fe Community College is seeking a Testing Center Program Specialist to conduct testing programs, ensure compliance with federal and state regulations, and manage schedules, eligibility, and registration procedures.

This role oversees exam administration, test security, and data handling, collaborating with faculty and external testing agencies to ensure smooth operations. Evening hours may be required.

Qualifications

• Bachelor’s degree in education or a related field.
• At least 1 year of related experience.
• Ability to obtain approvals to proctor Pearson Vue, College Board, Educational Testing Service, and other vendors.
• Bilingual English/Spanish preferred.

Responsibilities

• Conducts examinee intake and administers computer-based tests, managing access passwords and printing results.
• Maintains detailed testing files and secure storage of all tests.
• Partners with staff and faculty to assist students with testing requirements and processes.
• Answers inquiries and greets visitors with accurate information and help.
• Serves as a point person for external testing agencies and vendors to ensure compliant testing processes.
• Implements and manages fee-based third-party testing.
• Ensures Testing Center pages are current and updated.
• Manages testing data entry, corrections, and locating student information.
• May supervise assigned student employees.
• Creates and revises testing forms and literature upon manager approval.
• Oversees Testing Center operations in the manager’s absence.

Skills

Decision making

Problem solving

Communication

Customer service

Data interpretation

Interpersonal skills

Test security

Education

Bachelor's degree in education or related field

Job description

Compensation: CS116 Minimum starting salary $46,080.00 Final offer will be based on relevant experience, education, and other applicable factors. Compensation Type: Salary Employment Type: Regular FLSA: Exempt Scheduled Weekly Hours: 40

Position Summary

The Testing Center Program Specialist conducts the Testing Center’s programs while ensuring compliance with federal and state regulations. Maintains schedules, eligibility requirements, and registration procedures. The Testing Center Program Specialist does not supervise staff but does supervise assigned student employees.

Duties & Responsibilities

• Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating testing reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining test security.
• Maintains detailed testing files and oversees the secure storage of all paper-based tests.
• Partners with other department staff and faculty to help students navigate their testing requirements and processes.
• Answers telephone and greet visitors to provide accurate general and test-specific information and assistance.
• Serves as a point person for external testing agencies and test vendors to ensure that all testing processes are conducted smoothly, accurately, and in compliance with testing standards and regulations.
• Implements and manages all fee-based third-party testing.
• Ensures information listed on the Testing Center web pages is current and makes changes when appropriate.
• Manages computerized testing data by entering placement test scores, correcting errors, and locating student information.
• May supervise assigned student employees.
• Creates and revises Testing Center forms and literature upon manager approval, including employee training manuals, registration and testing procedures, informational handouts, and the emergency plan.
• Manages the operations of the Testing Center in manager’s absence.

Knowledge, Skills, and Abilities

• Knowledge of student confidentiality, test security protocols, and testing center policies for both paper-based and computer-based examinations.
• Knowledge of student services resources, retention practices, and principles of student support.
• Knowledge of office procedures, records management, data collection, and data interpretation methods.
• Knowledge of computers, internet-based testing platforms, and job-related software applications, including multiple testing vendor systems.
• Skill in decision-making, problem-solving, and exercising sound independent judgment.
• Skill in interpersonal relations, customer service, and effective oral and written communication.
• Ability to maintain accurate records and prepare detailed reports.
• Ability to provide guidance and support to students, faculty, staff, and the public.
• Ability to resolve conflicts and address concerns related to test administration, student services, and customer requests.
• Ability to research and interpret testing policies and procedures and consistently enforce testing center, vendor, and institutional requirements.

Minimum Qualifications

• Bachelor’s Degree in education or a related field.
• One (1) year of experience related to the duties and responsibilities of this position.

Condition(s) of Employment

• Must be able to be approved as a proctor by Pearson Vue, College Board, Educational Testing Service, Meazure Learning, Metro, and others as required. Failure to obtain or maintain required approval may result in termination of employment.

Preferred Qualifications

• Bilingual (English/Spanish)

Physical Demands: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects. The work is typically performed in an office. Evening hours may be required.

Schedule Designation: Typically, Monday - Friday, 8:00 am to 5:00 pm. May be required to work after hours and weekends.

Best Consideration Date: 11/04/2026

Notice of Background Check and Education Verification: All offers for employment with Santa Fe Community College (SFCC) are contingent upon a successful completion of a criminal background check. Some positions may require additional educational verification for compliance with accreditation standards.

EEO Statement: As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

ADA Statement: The SFCC is an EOE and Affordative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

SFCC Recruiting Statement: Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC’s mission – Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad – is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff.

Join the SFCC team in working to empower students and strengthen community!

For more than 35 years, Santa Fe Community College has been the gateway to success for individuals and the community by providing affordable, high-quality educational programs that serve the social, cultural, technological and economic needs of a diverse community. SFCC is designated a Best for Vets and a Military Friendly school. The college serves more than 13,000 students per year in its credit, noncredit and adult programs. For further information, call 505-428-1000.