Onsite Testing Center Proctor & Support Specialist

CHESS; Santa Fe (NM); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Santa Fe Community College (SFCC) is hiring a Testing Center Technician to manage reception, intake, and computer-based exam administration. You will maintain software and workstations, handle security, and assist student workers while ensuring accurate record-keeping.

The role requires strong customer service, the ability to handle anxious testers calmly, and familiarity with testing software such as PearsonVue. This on-site position is based in Santa Fe, NM.

Formación

• High School Graduation or GED.
• One year of experience in student services, education or closely related field.
• Experience with current testing software, such as PearsonVue and Praxis.
• Bilingual (Spanish/English).

Responsabilidades

• Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining security.
• Serves as a point of contact of staff, faculty, and other institutions to ensure that all exam scheduling requests and testing processes are conducted efficiently for their students.
• Partners with Department staff and faculty to help students navigate their testing requirements and processes.
• Maintains detailed testing records and oversees the secure storage of all test materials at the Testing Center.
• Contributes to supervision and training of student Testing Center employees.
• Assists the testing team to maintain and troubleshoot all software on workstations.
• Solves scheduling and student problems to ensure a smooth experience for test takers.
• Answers telephone and greets visitors to provide accurate general and test-specific information and assistance.

Conocimientos

Test software troubleshooting

One-to-one communication

Calm under pressure

Customer service

Multitasking

Reception/proctoring

Educación

High School Graduation or GED

Herramientas

PearsonVue

Praxis

Descripción del empleo

Santa Fe Community College (SFCC) is hiring a Testing Center Technician to manage reception, intake, and computer-based exam administration. You will maintain software and workstations, handle security, and assist student workers while ensuring accurate record-keeping.

The role requires strong customer service, the ability to handle anxious testers calmly, and familiarity with testing software such as PearsonVue. This on-site position is based in Santa Fe, NM.