Onsite Technical Support Specialist - Laser Engraving

PDC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

Talentify is seeking a Technical Support Representative for our Engraving Solutions business. This on-site role in Cranberry Township, PA, focuses on advanced support for automated laser engraving and pin marking systems, not a generic IT help desk.

You will manage cases via phone, email, and case management tools, providing high-quality technical assistance and maintaining strong customer relations.

Qualifications

• Provide first-level support for highly technical problems via phone, email, and chat.
• Deliver high-quality technical customer support across products and services.
• Use remote desktop tools and electrical test equipment to isolate issues.

Responsibilities

• Handle cases from start to finish with accurate documentation and escalation as needed.
• Maintain professional relationships with customers, distributors, and internal teams.
• Travel may be required for training or field service as the business requires.

Skills

Case Handling

Technical Support

Remote Diagnostics

Case Resolution

Customer Relations

Quality Assurance

Field Service

Job description

Talentify is seeking a Technical Support Representative for our Engraving Solutions business. This on-site role in Cranberry Township, PA, focuses on advanced support for automated laser engraving and pin marking systems, not a generic IT help desk.

You will manage cases via phone, email, and case management tools, providing high-quality technical assistance and maintaining strong customer relations.