Onsite Technical Success Manager - Control Center

Everbridge; San Diego (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Dental

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Technical Success Manager to support large Control Center clients. This full-time onsite role, reporting to the Director of Professional Services, focuses on deployment, technical consulting, design, and training within the customer’s business continuity context.

You will partner with security and operations teams, manage projects, and advocate for customers while coordinating with internal Everbridge resources to ensure success.

Qualifications

• Security+ certification is required.
• Experience in emergency or risk management in a technical capacity.
• 3+ years in a customer-facing support or consulting role with excellent communication skills.
• Strong project management and technical/software skills.
• Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking.
• Strong knowledge of database architectures and methodologies, ideally Microsoft SQL Server.
• Experience coordinating internal departments and resources to solve complex customer support or implementation problems.

Responsibilities

• Oversee deployment planning, solution adoption, and issue resolution to ensure positive customer experiences.
• Establish governance with the client, conduct stakeholder meetings, quarterly reviews, and provide monthly account reporting.
• Develop and deliver a continuous product education and awareness program, including training sessions.
• Set and track customer satisfaction KPIs and manage improvement action plans.
• Troubleshoot customer concerns and escalate critical issues as needed.
• Provide Critical Event Management support through reports, tabletop exercises, and best practices.
• Act as a customer advocate within Everbridge and relay feedback to internal teams.
• Produce integration requirements specifications from customer interactions and docs.
• Provide feedback to the team on project status and updates.

Skills

Security+ certification

Emergency/risk management

Customer-facing support

Project management

Technical skills

Networking

SQL Server knowledge

Cross-functional coordination

Security clearance

Education

Bachelor's degree in CS or related fields

Tools

Microsoft Clustering

VM environments

Job description

Everbridge is seeking a Technical Success Manager to support large Control Center clients. This full-time onsite role, reporting to the Director of Professional Services, focuses on deployment, technical consulting, design, and training within the customer’s business continuity context.

You will partner with security and operations teams, manage projects, and advocate for customers while coordinating with internal Everbridge resources to ensure success.