Senior Technical Writer, Product Associate - Payments

JPMorganChase; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase is seeking a Senior Product Associate in Payments to drive documentation for payment products through user research and feedback. You will partner with product, engineering, and documentation teams to craft clear, accessible content that supports feature launches and ongoing improvements.

In this role you will shape the future of our product documentation, stay current with industry best practices, and ensure compliance and quality across all docs for both technical and

Qualifications

• 3+ years of experience writing complete and complex technical content.
• Superb written communication skills, with attention to detail and accuracy.
• Advanced proficiency with Microsoft Word and Adobe Acrobat Pro, incl. templates, styles, and accessibility.
• Experience creating WCAG 2.x accessible documentation for public-facing content.
• Understanding of SDLC/PDLC processes.
• Understand UX and content optimization across channels.
• Strong collaboration skills in cross-functional teams.
• Experience working with engineers to improve user experience and content, with visuals for support content.
• Ability to read YAML, JSON and Markdown.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Partner with a team of Technical Writers focused on payment product documentation.
• Collaborate with product managers, software engineers, and SMEs to gather information and requirements.
• Participate in product development meetings to understand new features and enhancements.
• Analyze and interpret complex technical information for technical and non-technical audiences.
• Create, format, and maintain complex technical documentation with styles, templates, cross-references, and TOC.
• Curate documentation per team style guides and standards for consistency and quality.
• Review and edit documentation for accuracy, clarity, and completeness.
• Support controls and compliance; ensure pre- and post-launch conditions are met for timely releases.
• Provide feedback and propose improvements for current content and new methods.
• Stay current with industry trends in technical writing, accessibility, and documentation.

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partner with a team of Technical Writers focused on payment product documentation.
• Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements.
• Participate in product development meetings to gain a deep understanding of new features and enhancements.
• Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences.
• Create, format, and maintain complex technical documentation, applying advanced features including styles, templates, cross-references, table of contents generation, and section management.
• Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents.
• Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness.
• Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met to release documentation on time.
• Provide feedback and suggestions for improving current content and develop innovative methods for improvement.
• Stay current with industry trends and best practices in technical writing, accessibility, and documentation.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience writing complete and complex technical content.
• Superb written communication skills, with strong attention to detail and accuracy.
• Advanced proficiency with Microsoft Word and Adobe Acrobat Pro, including creation and management of complex documents, templates, styles, and accessibility compliance.
• Experience creating WCAG 2.x accessible documentation for public-facing developer, technical, or enterprise content.
• Firm understanding of SDLC/PDLC (systems/product development lifecycle).
• Understand user experience and content optimization principles across channels.
• Strong collaboration skills and experience working in cross-functional teams.
• Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
• Ability to read and interpret YAML, JSON and Markdown.
• Ability to work on multiple projects simultaneously after prioritizing the tasks.

Preferred Qualifications, Capabilities, And Skills

• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.
• Previous experience in finance or payments.
• Previous experience in using authoring tools to create documentation.
• Previous experience with new product launches and/or transformations of mission-critical platforms.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.