Onsite Tech Support Specialist — Full‑Cycle Client Help

S1 Technology LLC; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution in our Lafayette, LA office. This role suits those who enjoy troubleshooting, assisting end users, and helping businesses leverage technology beyond just fixing tickets.

You will handle the hardest issues, mentor teammates, and maintain high standards for quality and communication while working 100% onsite. Remote candidates will not be considered.

Qualifications

• Background experience supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues.
• Extensive experience supporting Microsoft 365 Administration (SharePoint, Teams, and related services).
• Windows Server Administration.
• Basic networking concepts and troubleshooting.
• Experience in MSP or client-facing IT setting and juggling multiple tickets with clear communication.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.

Skills

MS 365 Admin

Windows Server

Networking basics

HW & SW troubleshooting

End-user support

Ticket management

Job description

S1 Technology is seeking a Technical Support Specialist to own client issues from first contact through resolution in our Lafayette, LA office. This role suits those who enjoy troubleshooting, assisting end users, and helping businesses leverage technology beyond just fixing tickets.

You will handle the hardest issues, mentor teammates, and maintain high standards for quality and communication while working 100% onsite. Remote candidates will not be considered.