Onsite IT Troubleshooter & Client Solutions Specialist

S1 Technology; Lafayette (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role thrives on troubleshooting, talking with end users, and helping businesses use technology to its full potential.

This 100% onsite position is based in Lafayette, LA. You’ll handle the toughest technical problems, keep thorough notes, and communicate timelines clearly to clients while contributing to a secure and compliant workplace.

Qualifications

• Background in supporting end-users in a fast-paced service desk or similar role where you owned issues.
• Extensive experience with Microsoft 365 Administration (SharePoint, Teams) and Windows Server Administration.
• Strong understanding of basic networking concepts and troubleshooting.
• Experience supporting end users in MSP or client-facing IT settings with multiple tickets/projects.

Responsibilities

• Respond to client support requests by phone, email, and remote tools and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi‑Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support when needed to ensure resolution.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines to clients.

Skills

Troubleshooting

End-user support

Microsoft 365 Administration

Windows Server Administration

Networking concepts

PC hardware & software troubleshooting

Job description

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role thrives on troubleshooting, talking with end users, and helping businesses use technology to its full potential.

This 100% onsite position is based in Lafayette, LA. You’ll handle the toughest technical problems, keep thorough notes, and communicate timelines clearly to clients while contributing to a secure and compliant workplace.