Onsite Tech Support Pro for New Software Launch

MyStaff; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

MyStaff in Omaha, NE is seeking a Technical Support Specialist to become an expert on our new software platform and help customers by phone, email and chat. This onsite role puts you at the heart of a growing team launching a brand new product designed to help businesses work smarter.

The ideal candidate has 2+ years in technical or software support, is tech-savvy, eager to learn the product inside and out, a natural problem solver, and capable of explaining complex technology in a friendly,

Qualifications

• 2+ years of technical/software support experience.
• Tech-savvy and excited to learn a new product.
• Strong communication and follow-through.
• Self-motivated — someone who sees what needs to be done and does it.
• Excited about joining a growing company and helping launch a new product.

Responsibilities

• Become an expert on the software and its features.
• Help customers via phone, email and chat.
• Troubleshoot issues and find practical solutions.
• Train and onboard new customers.
• Explain technology in a simple, friendly way.
• Identify recurring issues and work with the development team on solutions.
• Help create training materials and customer resources.
• Bring ideas to the table as the product continues to grow.

Skills

Technical support

Customer service

Communication

Problem solving

Learning on the job

Job description

MyStaff in Omaha, NE is seeking a Technical Support Specialist to become an expert on our new software platform and help customers by phone, email and chat. This onsite role puts you at the heart of a growing team launching a brand new product designed to help businesses work smarter.

The ideal candidate has 2+ years in technical or software support, is tech-savvy, eager to learn the product inside and out, a natural problem solver, and capable of explaining complex technology in a friendly,