Technical Support Specialist

MyStaff; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

MyStaff in Omaha, NE is seeking a Technical Support Specialist to become an expert on our new software platform and help customers by phone, email and chat. This onsite role puts you at the heart of a growing team launching a brand new product designed to help businesses work smarter.

The ideal candidate has 2+ years in technical or software support, is tech-savvy, eager to learn the product inside and out, a natural problem solver, and capable of explaining complex technology in a friendly,

Qualifications

• 2+ years of technical/software support experience.
• Tech-savvy and excited to learn a new product.
• Strong communication and follow-through.
• Self-motivated — someone who sees what needs to be done and does it.
• Excited about joining a growing company and helping launch a new product.

Responsibilities

• Become an expert on the software and its features.
• Help customers via phone, email and chat.
• Troubleshoot issues and find practical solutions.
• Train and onboard new customers.
• Explain technology in a simple, friendly way.
• Identify recurring issues and work with the development team on solutions.
• Help create training materials and customer resources.
• Bring ideas to the table as the product continues to grow.

Skills

Technical support

Customer service

Communication

Problem solving

Learning on the job

Job description

• Technical Support Specialist - onsite in Omaha NE
• Looking for a go-getter who loves technology
• Exciting industry, with a brand new exciting product

Technical Support Specialist Do you love learning new technology, figuring out how things work and then helping other people understand it?

Our client is a growing company launching an exciting new software platform designed to help businesses work smarter and more efficiently.

They’re looking for a go-getter who is excited to learn the product inside and out and become the person their customers can count on.

What You’ll Do

• Become an expert on the software and its features
• Help customers via phone, email and chat
• Troubleshoot issues and find practical solutions
• Train and onboard new customers
• Explain technology in a simple, friendly way
• Identify recurring issues and work with the development team on solutions
• Help create training materials and customer resources
• Bring ideas to the table as the product continues to grow

What We’re Looking For

• 2+ years of technical/software support experience
• Tech-savvy and excited to learn a new product
• A natural problem solver who enjoys figuring things out
• Friendly, patient and great with customers
• Strong communication and follow-through
• Self-motivated — someone who sees what needs to be done and does it
• Excited about joining a growing company and helping launch a new product

This is a great opportunity for someone who loves technology, problem-solving and helping people and wants to be part of something new as it grows.