Onsite Tech Support CSR (Tier 1) – Problem Solver

Graham Personnel Services; Greensboro (NC); On-site; USD 17,047 - 24,280; Full time

Job summary

Graham Personnel Services is seeking Tier 1 Technical Support CSR's in Greensboro, North Carolina to provide exemplary customer service. The role involves troubleshooting customer issues through various communication channels while maintaining accurate records. Applicants must demonstrate strong communication abilities, technical aptitude, and must report in person. The pay rate is $15/hr with hours from 9am-4:30pm M-F during training, transitioning to 10:30am-7pm post-training.

Qualifications

• Experience in customer service, preferably in a contact center.
• Ability to communicate effectively with diverse audiences.
• Technical competency to understand and resolve technical issues.

Responsibilities

• Support clients by resolving customer issues via phone, chat, or email.
• Become a Subject Matter Expert (SME) on clients' products and services.
• Maintain accurate records of customer inquiries in CRM.

Skills

Exemplary Customer Service

Active Listening

Clear Communication

Technical Aptitude

Attention to Detail

Multi-tasking

Computer Literacy

Job description

Graham Personnel Services is seeking Tier 1 Technical Support CSR's in Greensboro, North Carolina to provide exemplary customer service. The role involves troubleshooting customer issues through various communication channels while maintaining accurate records. Applicants must demonstrate strong communication abilities, technical aptitude, and must report in person. The pay rate is $15/hr with hours from 9am-4:30pm M-F during training, transitioning to 10:30am-7pm post-training.