Onsite Tech Support Coordinator - Part-Time, 5mo Contract

TransPerfect; Burbank (CA); Hybrid; USD 30,000 - 47,000; Part time

Job summary

DataForce by TransPerfect in Burbank, CA is seeking an Onsite Technical Support Coordinator for a 5-month, part-time project to help study participants with hardware and software issues.

You will troubleshoot, assist with equipment checkout/return, document incidents and escalate where needed, while maintaining confidentiality and data privacy. The role requires clear, empathetic communication and the ability to work independently in a distributed team.

Qualifications

• Proven experience in technical support, IT helpdesk, or a related role, preferably involving consumer-facing technologies.
• Familiarity with MacOS and familiar with common troubleshooting practices.
• Strong problem-solving skills and a detail-oriented mindset.
• Experience with survey tools (e.g., Google Forms, Qualtrics, SurveyMonkey) and data cleaning tools (e.g., Excel, Google Sheets, or similar).
• Ability to communicate technical information clearly and empathetically to a non-technical audience.
• Comfortable working independently and collaboratively in a remote or distributed team environment.
• Able to lift 50lbs without assistance.

Responsibilities

• Provide remote technical support to study participants, addressing issues related to hardware setup, software functionality, and connectivity.
• Manage the checkout and return of study equipment, including verifying participant identity and ensuring all devices are properly documented and accounted for.
• Assist onsite with software troubleshooting and escalations.
• Guide participants through technical processes in a clear and patient manner, adapting communication style to suit varying levels of technical proficiency.
• Gather and handle collected data and report back to the managing team.
• Document and track technical issues, resolutions, and escalations in accordance with project protocols.
• Collaborate with internal teams to identify recurring issues and recommend process improvements.
• Maintain strict confidentiality and adhere to all data privacy and security guidelines throughout the study.

Skills

Troubleshooting

Customer-facing support

Communication skills

Problem solving

Independent worker

Adaptability

Tools

MacOS

Google Forms / Qualtrics / SurveyMonkey

Excel / Google Sheets

Job description

DataForce by TransPerfect in Burbank, CA is seeking an Onsite Technical Support Coordinator for a 5-month, part-time project to help study participants with hardware and software issues.

You will troubleshoot, assist with equipment checkout/return, document incidents and escalate where needed, while maintaining confidentiality and data privacy. The role requires clear, empathetic communication and the ability to work independently in a distributed team.