Onsite Tech- Florida

Surgical Instrument Service Company; Ocala (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Surgical Instrument Service Company in Ocala, FL seeks an instrumental repair technician for mobile servicing of hospital equipment. You will perform repair, calibration, refurbishment, and maintenance of general and specialty instruments in the field, while ensuring correct paperwork and timely communication with the home office.

Responsibilities include maintaining inventory and service logs, adhering to contract terms, and contributing to ongoing quality improvements.

Qualifications

• Acute attention to detail and aptitude for analyzing and solving problems.
• Ability to work in a fast-paced environment while keeping safety and service paramount.
• Relevant experience preferred.
• Must pass DOT medical exam and have an acceptable driving record.
• Maintain a professional demeanor.
• Basic computer skills.
• Ability to read, write, speak, and understand English.
• Capable of standing/being on feet majority of the day.
• Capable of lifting items up to 50 pounds occasionally.

Responsibilities

• Sharpen, straighten, align, refurbish, recondition, repair, replace parts of customer instrumentation per guidelines.
• Repair and calibrate general and specialty instrumentation in a mobile unit; forward equipment as needed.
• Ensure orders and purchase details are accurately recorded and reported to home office.
• Interact with hospital personnel professionally regarding repairs and upkeep to ensure customer satisfaction.
• Generate and distribute paperwork such as invoices and tray requests as required.
• Maintain a master tray list for each customer with service dates.
• Maintain mobile repair lab inventory and vehicle maintenance records, and service logs.
• Adhere to hospital criteria, products, and contract terms.
• Identify quality issues and suggest improvements; participate in ongoing education.

Skills

Attention to detail

Problem solving

Safety consciousness

English proficiency

Professional demeanor

Job description

Description

Essential Job Functions

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
• Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for each customer including service dates
• Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
• Adhere to hospital criteria, products, special contract terms, etc.
• Identify areas of improvement regarding quality issues, and offer solutions
• Actively participate in continued education and training

Requirements

Capabilities

Acute attention to detail and aptitude for for analyzing and solving problems

Ability to work in a fast-paced environment while keeping safety and service paramount

Relevant experience preferred

Must be able to pass DOT medical exam and have an acceptable driving record

Maintain a professional demeanor

Basic computer skills

Ability to read, write, speak, and understand English

Capable of standing/being on feet majority of the day

Capable of occasionally lifting items up to 50 pounds