Onsite Tech- Florida

Surgical Instrument Service Company (SIS); Ocala (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Surgical Instrument Service Company (SIS) is seeking a field service technician in Florida to sharpen, straighten, align, refurbish, and repair customer instrumentation according to industry best practices and company guidelines. The role involves mobile calibration, paperwork, and maintaining service logs for multiple customers.

Responsibilities include interacting with hospital staff, ensuring accurate documentation, and maintaining inventory and vehicle maintenance per SIS SOP.

Qualifications

• Acute attention to detail and aptitude for analyzing and solving problems.
• Ability to work in a fast-paced environment while keeping safety and service paramount.
• Must be able to pass DOT medical exam and have an acceptable driving record.
• Maintain a professional demeanor.

Responsibilities

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
• Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for each customer including service dates
• Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
• Adhere to hospital criteria, products, special contract terms, etc.
• Identify areas of improvement regarding quality issues, and offer solutions
• Actively participate in continued education and training

Skills

Attention to detail

Problem solving

Safety conscious

English proficiency

Customer service

Job description

Description

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines.
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile unit, and forward other equipment to designated service location.
• Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for each customer including service dates
• Maintain mobile repair lab inventory and supply levels, ensure periodic maintenance/repair of vehicle, and maintain all service logs according to SIS SOP for Instrument Care Units.
• Adhere to hospital criteria, products, special contract terms, etc.
• Identify areas of improvement regarding quality issues, and offer solutions
• Actively participate in continued education and training

Requirements

Capabilities:

• Acute attention to detail and aptitude for for analyzing and solving problems
• Ability to work in a fast-paced environment while keeping safety and service paramount

Relevant Experience Preferred

• Must be able to pass DOT medical exam and have an acceptable driving record
• Maintain a professional demeanor
• Basic computer skills
• Ability to read, write, speak, and understand English
• Capable of standing/being on feet majority of the day
• Capable of occasionally lifting items up to 50 pounds