Onsite Technician Trainee

Surgical Instrument Service Company; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading surgical instrument service provider is seeking an Onsite Technician Trainee. This role involves repairing and refurbishing surgical instruments in a mobile lab, focusing on providing exceptional customer service. Candidates must possess strong problem-solving skills and attention to detail. After training at the company headquarters, the position includes relocation opportunities within the continental U.S. This is an excellent career starter for individuals willing to travel and learn in a dynamic environment.

Qualifications

• Must be capable of using both hands to manipulate instruments, tools, and machinery.
• Ability to read, write, speak, and understand English is essential.
• Capable of standing majority of the day and occasionally lifting items up to 50 pounds.

Responsibilities

• Repair and refurbish surgical instruments according to best practices.
• Maintain lab inventory and supply levels adhering to company SOP.
• Interact with hospital personnel to ascertain necessary repairs.
• Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction.
• Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary.
• Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs.
• Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
• Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
• Adhere to hospital criteria, products, special contract terms, etc
• Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
• Acquire a purchase order number from customers for each repair visit where appropriate
• Maintain a master tray list for each customer including service dates
• Identify areas of improvement regarding quality issues and offer solutions
• Actively participate in continued education and training
• Any and all duties as assigned by SIS

Skills

Attention to detail

Problem-solving skills

Ability to work independently

Customer service

Mechanical aptitude

Job description

Description

The Onsite Technician Trainee will be responsible for repairing and refurbishing a full range of surgical instruments according to industry best practices and company specifications. Work will be completed in a company-provided mobile lab which the trainee will learn to maintain. The Onsite Technician Trainee must be able to work independently and must exhibit the drive and integrity needed to provide consistent results for customers.

After successful completion of the initial training at the SIS headquarters, the Onsite Technician Trainee will be relocated to a customer location within the continental U.S. for a minimum of one year. This is a great opportunity for travel and to build a career. If relocation is not a possibility for you, please apply to other SIS job postings which do not require a move.

Requirements

During the course of training, the Onsite Technician Trainee will learn to:

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab
• Ensure all information provided to home office is correct and accurately recorded
• Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction
• Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary
• Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs
• Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
• Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
• Adhere to hospital criteria, products, special contract terms, etc
• Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
• Acquire a purchase order number from customers for each repair visit where appropriate
• Maintain a master tray list for each customer including service dates
• Identify areas of improvement regarding quality issues and offer solutions
• Actively participate in continued education and training
• Any and all duties as assigned by SIS

Capabilities

• Capable of using both hands to manipulate instruments, tools and machinery
• Ability to read, write, speak, and understand English
• Ability to work well under deadlines
• Acute attention to detail
• Ability to operate autonomously
• Aptitude for analyzing and solving problems
• Capable of standing/being on feet majority of the day
• Capable of occasionally lifting items up to 50 pounds
• Maintain a professional demeanor