Onsite Technician Trainee

Surgical Instrument Service Company (SIS); Glendale Heights (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

A medical equipment service provider in Glendale Heights seeks an Onsite Technician Trainee to repair and refurbish surgical instruments. The role involves working independently within a mobile lab and provides opportunities for travel and career development. Applicants must have strong problem-solving skills and attention to detail, alongside the ability to handle instruments and work under deadlines.

Qualifications

• Must be capable of using both hands to manipulate instruments, tools, and machinery.
• Ability to read, write, speak, and understand English is necessary.
• Must be capable of standing and being on feet for the majority of the day.

Responsibilities

• Sharpen, straighten, align, refurbish customer instrumentation.
• Interact with hospital personnel in a professional manner.
• Maintain lab inventory and adhere to SOP for Mobile Repair Labs.
• Interact professionally with hospital staff to identify required repairs and provide recommendations.
• Manage lab inventory and service logs for mobile lab operations.

Skills

Attention to detail

Problem-solving skills

Ability to work under deadlines

Problem solving

Ability to work under deadlines

Job description

Onsite Technician Trainee – Surgical Instrument Service Company (SIS)

Description

The Onsite Technician Trainee will be responsible for repairing and refurbishing a full range of surgical instruments according to industry best practices and company specifications. Work will be completed in a company-provided mobile lab which the trainee will learn to maintain. The trainee must be able to work independently and must exhibit the drive and integrity needed to provide consistent results for customers.

After successful completion of the initial training at the SIS headquarters, the Onsite Technician Trainee will be relocated to a customer location within the continental U.S. for a minimum of one year. This is a great opportunity for travel and to build a career. If relocation is not a possibility, please apply to other SIS job postings which do not require a move.

Responsibilities

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab
• Ensure all information provided to home office is correct and accurately recorded
• Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction
• Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary
• Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs
• Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
• Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
• Adhere to hospital criteria, products, special contract terms, etc
• Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
• Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
• Acquire a purchase order number from customers for each repair visit where appropriate
• Maintain a master tray list for each customer including service dates
• Identify areas of improvement regarding quality issues and offer solutions
• Actively participate in continued education and training
• Any and all duties as assigned by SIS

Requirements

• Capable of using both hands to manipulate instruments, tools and machinery
• Ability to read, write, speak, and understand English
• Ability to work well under deadlines
• Acute attention to detail
• Ability to operate autonomously
• Aptitude for analyzing and solving problems
• Capable of standing/being on feet majority of the day
• Capable of occasionally lifting items up to 50 pounds
• Maintain a professional demeanor

Job Details

• Seniority Level: Internship
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: Medical Equipment Manufacturing