Onsite Team Lead: Client Success & Operations

Verstela; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life and Long-Term DisabilityInsurance

Employee Wellness Program

Pet Insurance

Consumer Discount Program Membership

401(K) Retirement Plan with Employer

Job summary

Verstela is seeking a on-site Supervisory Lead to manage a team at a high-volume client site. You will oversee performance, oversee client relationships, and collaborate with our local branch to ensure satisfaction and success.

Prior recruiting experience is not required; comprehensive training will set you up for success, with a schedule from 2:30pm to 11:45pm, Monday through Friday, and a strong benefits package.

Qualifications

• 1+ years of supervisory (lead) experience in a customer service or sales setting
• Strong communication and leadership capabilities
• Ability to handle difficult conversations with empathy
• Reliable transportation to visit client sites on a regular basis

Responsibilities

• Maintain and nurture client relationships to ensure satisfaction and retention.
• Oversee the performance and well-being of on-site employees.
• Address and resolve issues promptly and effectively.
• Conduct new employee orientations and onboarding.

Skills

Supervisory experience

Leadership

Communication

Problem-solving

Job description

Verstela is seeking a on-site Supervisory Lead to manage a team at a high-volume client site. You will oversee performance, oversee client relationships, and collaborate with our local branch to ensure satisfaction and success.

Prior recruiting experience is not required; comprehensive training will set you up for success, with a schedule from 2:30pm to 11:45pm, Monday through Friday, and a strong benefits package.