Onsite Team Lead

vwr; Malvern (Chester County); On-site; USD 56,000 - 65,000; Full time

Benefits offered by this job

Health and Wellness: Medical, Dental,

Time Off: PTO and holidays

Financial Well Being: 401(k) and FSAs

Added Protection Coverage: insurance

Recognition: peer rewards

Job summary

Avantor's Advanced Laboratory Services in Malvern, PA is seeking a Team Lead to oversee on-site operations under the SOW, aligning with customer requirements and serving as the primary contact at the site.

You will lead a small on-site team, coordinate tasks, monitor metrics, maintain SOPs/SOWs, and provide training for continuity of operations.

The role emphasizes collaboration across departments, data analysis for operational insights, and strict adherence to safety and quality protocols.

Qualifications

• High school diploma or GED required.
• Associate or undergraduate degree preferred.
• 2–3 years of customer service, purchasing, or account management experience.
• Experience leading teams is preferred.
• GMP and GLP training is a plus.
• Proficient with collaboration tools; MS Teams preferred.
• Familiar with ERP and Information Access systems.
• Demonstrates excellent customer service and professional attitude.
• Understanding of purchasing processes and inventory management.
• Commitment to safety, quality, and adherence to procedures.
• Able to work independently with a proactive mindset.

Responsibilities

• Lead and coordinate onsite team to execute tasks outlined in the SOW based on customer requirements.
• Coach and mentor team members to meet performance goals.
• Manage open order status, departmental metrics, and SOPs/SOWs.
• Provide training and backup for associates to ensure continuity.
• Handle timecard review, vacation scheduling, and performance management.
• Create and maintain SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and conduct data analysis for operational insights.
• Act as liaison between customer, Avantor Services, and Avantor Sales.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

Microsoft Teams

ERP systems

Information Access systems

Job description

The Opportunity

In this role, you will report to the Onsite Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Malvern, PA

Shift: Monday-Friday 7:00 am -3:30 pm

Hourly Pay Range: $27.00 - $31.00

Benefits

• Health and Wellness: Medical, Dental, Vision and Wellness programs
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: High school diploma or GED required;
• Associates degree or undergraduate degree in business or science related field is preferred
• Experience : 2-3 years of equivalent experience in customer service, purchasing, or account management.
• Proven experience in managing associates and leading teams effectively preferred
• GMP and GLP training is considered a plus.
• Proficient in collaboration tools, with preferred experience using Microsoft Teams.
• Familiar with Information Access systems and ERP platforms.
• Demonstrates excellent customer service skills and maintains a professional, can-do attitude.
• Basic understanding of purchasing processes and inventory management principles.
• Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.
• Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.
• Self-motivated and capable of working independently with a proactive, forward-thinking mindset.
• Skilled in troubleshooting and resolving issues effectively.Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.
• Knowledgeable in applying and administering company policies consistently.
• Able to make sound business decisions with minimal guidance from management.

How you will thrive and create an impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

The Team Lead is responsible for overseeing the day-to-day operations of the onsite Scope of Work (SOW) in alignment with customer requirements at the customer location. This role supports and leads a small team of Avantor on-site personnel, serving as the primary point of contact for the customer.

In this role you will:

• Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.
• Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.
• Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.
• Provide training and serve as a backup for associates to ensure continuity of operations.
• Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.
• Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and conduct data analysis to support operational insights.
• Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.
• Perform additional duties as assigned to support team and customer success.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth