Onsite Systems Manager: Pharmacy Automation

iA; Boston (MA); On-site; USD 100,000 - 136,000; Full time

Benefits offered by this job

Work-Life Balance

Comprehensive Benefits

Career Growth

Culture of Ownership

Impactful Work

Collaborative Environment

Job summary

iA (Innovation Associates) is seeking a Systems Manager to be the onsite resource at a new customer site in Boston, MA. This fully onsite role supports initial installation and launch, builds a strong customer partnership, and helps establish day-to-day operations for reliable automation and exceptional customer experience.

You’ll troubleshoot and monitor performance, coordinate with engineering teams and vendors, and guide site staff through software installations, updates, and backups to

Qualifications

• 3+ years in automation, robotics, or related systems.
• Excellent communication and cross-functional collaboration.
• Willingness to travel and on-site work required.

Responsibilities

• Monitor system performance and collaborate with on-site staff to optimize efficiency.
• Troubleshoot and repair system issues, ensuring timely and effective resolution.
• Manage and track spare parts inventory in coordination with site maintenance staff.
• Provide after-hours remote support to customers as needed.
• Collaborate with iA’s engineering teams and subcontracted vendors to resolve system and component issues.
• Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA’s Counting Technology team.
• Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies.
• Analyze system data to drive informed decisions and conducts periodic performance reviews with staff.
• Lead regular site meetings to review equipment status and overall operational performance.
• Request and manage parts through the proper Return Material Authorization (RMA) process as needed.
• Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation.
• Adhere to customer protocols and SOPs for software installations, updates, changes, and backups.

Education

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, Information Systems, or a related field

Tools

Multimeter

FANUC robotics

PLC programming

SQL queries

PM certification / Six Sigma

Job description

iA (Innovation Associates) is seeking a Systems Manager to be the onsite resource at a new customer site in Boston, MA. This fully onsite role supports initial installation and launch, builds a strong customer partnership, and helps establish day-to-day operations for reliable automation and exceptional customer experience.

You’ll troubleshoot and monitor performance, coordinate with engineering teams and vendors, and guide site staff through software installations, updates, and backups to