Onsite Systems Engineer - Endpoint & Intune Deployment

defi SOLUTIONS; Town of Amherst (NY); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

defi SOLUTIONS is seeking a Systems Engineer to support the Amherst, NY office. The role focuses on moving endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering, with emphasis on migrating from WDS to Intune-based provisioning and management.

You will collaborate with Helpdesk, admins, developers, and security teams to implement secure, standardized enterprise tech, while maintaining documentation and participating in audits.

Qualifications

• Bachelor’s Degree in IT, Computer Science, or related field.
• 3+ years of endpoint deployment and management.
• Engineering and troubleshooting experience in infrastructure environments.
• Acted as technical resource on projects, implementations and escalations.
• Participated in audits and compliance reviews.
• Created and maintained documentation for networks, servers, configurations, mappings, processes and services.
• Developed process improvements and SOPs.
• MS O365 proficiency.

Responsabilités

• Be in the Amherst, NY office.
• Process service requests and support tickets; Tier 2 for hardware/software issues.
• Lead endpoint deployments for laptops/desktops/W365 Cloud PCs via WDS and Intune, including hardware shipping.
• Manage hardware inventory in ServiceNow.
• Maintain familiarity with Active Directory, GPO, and DNS.
• Assist with patching and security remediation.
• Contribute to project work and documentation.
• Support on-call rotations outside normal hours.
• Maintain system documentation for audits and compliance.

Connaissances

Verbal and written communication

Problem solving

Self-motivated

Independent work

Willingness to work off-hours

Formation

Bachelor’s Degree in IT/Computing

Outils

Active Directory

GPO

DNS management

Intune

Azure

MS O365

ServiceNow

WDS

Description du poste

defi SOLUTIONS is seeking a Systems Engineer to support the Amherst, NY office. The role focuses on moving endpoint and infrastructure responsibilities from Helpdesk to Platform Engineering, with emphasis on migrating from WDS to Intune-based provisioning and management.

You will collaborate with Helpdesk, admins, developers, and security teams to implement secure, standardized enterprise tech, while maintaining documentation and participating in audits.