Onsite Support

Cure IT Solutions ltd; Woburn (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

2-day onsite schedule

Job summary

A leading IT solutions company in Woburn, MA is looking for a Technical Support Specialist to provide Level 1 support for user devices and troubleshoot various issues. The role requires strong problem-solving skills and excellent communication abilities. The selected candidate will assist with account management and escalate complex issues to L2 teams as necessary. This full-time position involves onsite support for two days a week and offers a competitive salary and supportive team environment.

Qualifications

• Entry level technical background with a strong focus on problem-solving.
• Excellent communication skills and customer service abilities.
• Basic knowledge of Windows, Mac, and common office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Provide Level 1 support for end-user computing devices.
• Troubleshoot hardware, software, and network connectivity issues.
• Assist with account management, password resets, and application access.
• Log, track, and resolve support tickets, escalating to L2 teams as needed.
• Maintain documentation of all support activities.

Skills

Problem-solving skills

Communication

Customer service abilities

Basic knowledge of Windows

Basic knowledge of Mac

Mac

Office apps

Job description

Technical Support Specialist – Cure IT Solutions Ltd, Woburn, MA (Full‑time)

Project Duration: 2 years. Onsite support required 2 days per week.

Responsibilities

• Provide Level 1 support for end‑user computing devices (desktops, laptops, peripherals).
• Troubleshoot hardware, software, and network connectivity issues.
• Assist with account management, password resets, and application access.
• Log, track, and resolve support tickets; escalating to L2 teams as needed.
• Maintain documentation of all support activities.

Qualifications

• Entry level technical background; strong problem‑solving skills.
• Excellent communication and customer service abilities.
• Basic knowledge of Windows, Mac, and common office applications.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary (not disclosed). 2‑day onsite schedule.

Apply now to be among the first 25 applicants.