Onsite Support

Sira Consulting, an Inc 5000 company; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sira Consulting is seeking an on-site IT infrastructure specialist to own the day-to-day operations of IDF/MDF/NER network rooms at the Santa Clara site. This hands-on role focuses on infrastructure rather than user devices, including power, cooling, and asset accuracy.

Ideal candidates have 4–7 years in IT infrastructure, structured cabling, or data center operations, with BICSI Technician or Installer 2 preferred. On-call rotations and 8x5 hours with 100% onsite presence are required.

Qualifications

• 4–7 years in IT infrastructure, structured cabling, or data center/network room operations.
• BICSI Technician or Installer 2 preferred; RCDD not required.
• On-site, hands-on execution focus; not user support.

Responsibilities

• Provide day-to-day support for IDF/MDF/NER network rooms, ensuring hardware, power, and cooling systems are functioning correctly.
• Conduct preventive maintenance and scheduled inspections of network room equipment, cable plant, and environmental systems to minimise unplanned downtime.
• Perform regular audits of network rooms and lab spaces: identify undocumented changes, remediate cable management, remove abandoned cable, and reconcile asset records.
• Monitor and report on rack-level and room-level power utilisation; escalate issues as needed.

Skills

Structured cabling

IT infrastructure

Data center operations

Job description

Owns the day-to-day physical health of office, lab, and network-room (IDF/MDF/NER) infrastructure at the assigned site. This is the hands-on, onsite execution layer of the service: incident response, Layer 1 diagnosis and repair, structured cabling moves/adds/changes, hardware installation, preventive maintenance, and asset accuracy. The role is deliberately distinct from desktop/end-user support. The scope is facility and network infrastructure, not user devices.

Seniority Band

Experience

4–7 years in IT infrastructure, structured cabling, or data center/network room operations

Location

Coverage Model

Business hours (8x5) with on-call rotation; extended coverage for planned power shutdown events

Onsite Requirement

100% onsite; physically present in network rooms and labs daily

Certification

BICSI Technician or Installer 2 preferred; RCDD not required

KEY RESPONSIBILITIES

Network room and facility operations

• Provide day-to-day support for IDF/MDF/NER network rooms, ensuring hardware, power, and cooling systems are functioning correctly.
• Conduct preventive maintenance and scheduled inspections of network room equipment, cable plant, and environmental systems to minimise unplanned downtime.
• Perform regular audits of network rooms and lab spaces: identify undocumented changes, remediate cable management, remove abandoned cable, and reconcile asset records.
• Monitor and report on rack-level and room-level power utilisation; escalat…