Network Infrastructure Technician I

Switch; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Culture of Karma

Industry Leading Designs

Flexibility & Remote Opportunities

Career Stability & Growth

Generous Benefits Package

Job summary

Switch is seeking a Network Infrastructure Technician I to support daily operation and reliability of data center network infrastructure. You will perform hands-on installation, testing, and troubleshooting of structured cabling and related hardware, following defined procedures and safety standards.

Responsibilities include installing and maintaining cabling systems, building cable support structures, replacing hardware components, and documenting results in ticketing systems.

Qualifications

• 1–2 years in telecom, data center operations, or IT support.
• Ability to troubleshoot layer 1 connectivity and basic hardware issues.
• Experience using ticketing systems to document work.

Responsibilities

• Install, terminate, label, and maintain copper, fiber, and coax cabling.
• Build and modify cable support systems (ladder rack, tray, J-hooks).
• Install and replace field-replaceable units (drives, memory, optics, power components).
• Perform basic hardware setup and access using terminal tools.
• Test cabling and document results; maintain design layout records.

Skills

Telecom Ops

Documentation

Troubleshooting

Clear Communication

Team Collaboration

Tools

PuTTY

SSH

Ticketing Systems

Job description

Network Infrastructure Technician I

This role supports the daily operation and reliability of Switch data center network infrastructure. You handle hands‑on installation, testing, and troubleshooting of structured cabling and related hardware, following defined procedures and safety standards. Your work helps keep customer and internal network environments stable, documented, and ready for use.

Key Responsibilities

• Install, terminate, label, and maintain copper, fiber, and coax cabling, including patch panels and cable management.
• Build and modify cable support systems such as ladder rack, tray, J‑hooks, and related hardware.
• Install and replace field‑replaceable units such as drives, memory, optics, and power components.
• Perform basic hardware setup and access using terminal tools.
• Test cabling using standard tools and document results.
• Create and maintain design layout records for completed work.
• Respond to routine alerts and issues, follow escalation procedures when needed, and document all actions in ticketing systems.
• Escort vendors and support on‑site customer activities as required.

Desired Profile

• Follow procedures closely and understand why consistency matters in a mission‑critical environment.
• Communicate clearly and directly with teammates, customers, and vendors.
• Manage tasks, document work, and close the loop without being reminded.
• Ask for guidance when needed and elevate issues using sound judgment.
• Contribute to a dependable team culture by showing up prepared and accountable.

Requirements

Required

• 1–2 years of experience in telecom, data center operations, or IT support.
• Working knowledge of CAT 3, CAT 5, and CAT 6 cabling, plus single‑mode and multi‑mode fiber.
• Basic understanding of ANSI and TIA/EIA cabling standards.
• Ability to troubleshoot layer 1 connectivity and basic hardware issues.
• Experience using ticketing systems to track and document work.
• Comfort working scheduled shifts in a 24/7 operating environment.

Preferred

• CompTIA A+, Network+, or Security+ certification.
• Experience with terminal access tools such as PuTTY, SSH, or similar.
• Familiarity with data center hardware such as switches, routers, PDUs, and related equipment.

Working Conditions and Requirements

On‑site work in secure data center environments.

Ability to safely lift up to 70 pounds and use lifting devices for heavier equipment.

Comfort working on ladders, at heights, and in confined spaces.

Ability to work in areas with higher or lower temperatures than a typical office.

Willingness to complete required safety training, including OSHA 10 and site‑specific certifications.

Benefits

• A Culture of Karma – self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.
• Industry Leading Designs – work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth – invest in our people, providing opportunities and advancement in a stable, growing company.
• Generous Benefits Package – comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more.