Facility Infrastructure Specialist

TALENT Software Services; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

TALENT Software Services is seeking an IT Infrastructure Operations professional to manage IDF and MDF spaces, ensuring cabling, power, cooling, and security meet standards. You will work with hospital personnel to coordinate activities and minimize disruption while maintaining accurate documentation.

Responsibilities include coordinating with Real Estate, Facilities, and Engineering teams, performing roundings, training staff on patching practices, and maintaining infrastructure diagrams.

Qualifications

• Strong knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint).
• Prior experience with ServiceNow, preferred.
• Familiar with Cisco Network Switches.
• Familiar with Vertiv UPS equipment.
• Prior experience maintaining IDFs/MDFs in a health care setting, including power and cooling knowledge.

Responsibilities

• Execute day-to-day operational activities and project tasks within IDF and MDF environments.
• Support low-voltage cabling, space utilization, security, power, and cooling initiatives.
• Coordinate with Real Estate, Facilities, Engineering, and other teams to resolve deficiencies in IDF/MDF locations.
• Collaborate with security teams and vendors to address physical security concerns, including access systems.
• Develop and deliver patching and cabling best-practice training for network patching teams.
• Perform routine inspections of IDF/MDF locations to ensure compliance and readiness.
• Maintain and decommission obsolete equipment in IT rooms and racks.
• Create and update rack elevation diagrams and related infrastructure documentation.
• Use ServiceNow, SharePoint, and other platforms to manage tasks.

Skills

IT infrastructure management

MS Office 365 (Word, Excel, PowerPoint

Network documentation and rounding

Operational coordination with hospital

Patch and cabling best practices

Tools

ServiceNow

SharePoint

Cisco Network Switches

Vertiv UPS equipment

Job description

Position Summary

Responsible for the day‑to‑day operational support, maintenance, remediation, and infrastructure management of Intermediate Distribution Frames (IDFs) and Main Distribution Frames (MDFs). Ensures IT spaces meet organizational standards for cabling, power, cooling, security, cleanliness, and operational readiness while supporting infrastructure projects and maintaining accurate documentation.

Responsibilities

• Execute day‑to‑day operational activities and project‑related tasks within assigned IDF and MDF environments.
• Support and manage low‑voltage cabling (LVC), space utilization, physical security, power, and cooling initiatives within IT infrastructure rooms.
• Support IT room remediation projects and provide post‑remediation operational support. Collaborate effectively with hospital personnel, including clinical and non‑clinical staff, to coordinate activities and minimize operational impact.
• Partner with Real Estate, Facilities, Engineering, and other support teams to identify and resolve power, cooling, and environmental deficiencies within IDF and MDF locations.
• Coordinate with security teams and vendors to address physical security concerns, including the installation and maintenance of access control systems and card readers for IT spaces.
• Assess, recommend, and implement cable plant infrastructure improvements. Identify deficiencies, enforce cabling standards, remediate non‑compliant installations, and coordinate corrective actions with appropriate teams.
• Develop and deliver patching and cabling best‑practice training to teams performing network patching activities, ensuring adherence to organizational standards.
• Conduct routine inspections ("rounding") of assigned IDF and MDF locations to evaluate operational readiness, identify deficiencies, and ensure compliance with policies and standards.
• Maintain IT rooms in a clean, organized, and serviceable condition. This includes removal of debris, unused materials, abandoned equipment, and the cleaning of network infrastructure when required.
• Coordinate the decommissioning, disposition, and removal of obsolete or legacy equipment located in IT rooms, racks, and cabinets.
• Perform network port scrubs to optimize network infrastructure utilization.
• Create, maintain, and update rack elevation diagrams and related infrastructure documentation for IDF and MDF environments.
• Manage and track assigned operational and project tasks utilizing ServiceNow, SharePoint, and other platforms.
• Perform other related duties and responsibilities as assigned.

Qualifications

• Strong knowledge in Microsoft Office 365 suite including Word, Excel, and PowerPoint.
• Prior experience with ServiceNow, preferred.
• Familiar with Cisco Network Switches.
• Familiar with Vertiv UPS equipment.
• Prior experience maintaining IDFs/MDFs in a health care setting to include knowledge of power and cooling, preferred.