Onsite Student Services Navigator — Frontline Support

Inside Higher Ed; Portland (OR); On-site; USD 52,293 - 53,862; Full time

Benefits offered by this job

Comprehensive benefit package

Tuition waiver for employee and dependents

Free access to sports centers and campus events

Paid Leave

12 paid holidays

Job summary

A leading educational institution in Portland is seeking a Student Services Navigator to provide exceptional support to students and community members. The role involves addressing inquiries, guiding individuals, and connecting them to specialist support. Ideal candidates will have strong customer service skills and relevant experience. This position is primarily onsite, with limited remote work opportunities.

Qualifications

• One year of relevant customer service experience.
• Two years of office support experience.
• Experience with public contact and providing technical assistance.

Responsibilities

• Serve as a one-stop resource for students and community members.
• Provide clear, compassionate guidance and accurate information.
• Help connect individuals to appropriate college staff for specialized assistance.

Skills

Customer Service

Conflict Resolution

Problem Solving

Communication

Bilingual

Education

High school diploma or equivalent

One year of college level coursework in a related field

Job description

A leading educational institution in Portland is seeking a Student Services Navigator to provide exceptional support to students and community members. The role involves addressing inquiries, guiding individuals, and connecting them to specialist support. Ideal candidates will have strong customer service skills and relevant experience. This position is primarily onsite, with limited remote work opportunities.