Onsite Operations Manager, Student Loans – Phoenix

Account Control Technology; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Team oriented work environment

Growth opportunity

Benefits package including medical,牙?d

Job summary

Account Control Technology seeks an Onsite Operations Manager for our Phoenix, AZ location. This role oversees quality assurance, staffing, training, and process improvements within our student loan operations.

The ideal candidate will have collections leadership experience, FDCPA knowledge, and strong communication skills to mentor teams and meet performance targets. Onsite schedule is 12pm–9pm PST with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma, GED or equivalent required.
• Associates Degree or equivalent relevant work experience, bachelor's degree preferred.
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• 2 years successful track record as a manager, preferably in a collections environment.
• Knowledge of FDCPA and state collection laws.
• Excellent written and verbal communication skills.
• Strong negotiation, leadership and managerial skills.
• High degree of confidentiality.
• Strong computer skills in Microsoft Word and Excel.
• Commitment to high ethical and moral standards.
• Collections systems knowledge is a plus.

Responsibilities

• Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.
• Performing Collector file reviews and develop/administer corrective action plans.
• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
• Manage collector staffing ratios to meet collection file results.
• Provide on-going training and mentoring Collectors.
• Monitoring, evaluating and managing the collector file flow.
• Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.
• Assist the Director of Operations with administrative duties and reporting.
• Conduct interviews.
• Meet Quality Assurance Objectives.
• Achieve top quartile performance amongst competition.
• Achieve assigned client/group MR 90% of the Year.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Communication

Negotiation

Leadership

Confidentiality

Time management

MS Word

MS Excel

Collections knowledge

FDCPA knowledge

Managerial experience

Ethical standards

Education

High School Diploma, GED or equivalent

Associate's Degree or equivalent relevant work experience; Bachelor's preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Account Control Technology seeks an Onsite Operations Manager for our Phoenix, AZ location. This role oversees quality assurance, staffing, training, and process improvements within our student loan operations.

The ideal candidate will have collections leadership experience, FDCPA knowledge, and strong communication skills to mentor teams and meet performance targets. Onsite schedule is 12pm–9pm PST with comprehensive benefits and growth opportunities.