Onsite Software Support Specialist – Premium Client Care

Toyota Automated Logistics; Bristol Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Tuition reimbursement

Professional associations

Conferences subscriptions

Job summary

Toyota Automated Logistics in Bristol, PA is seeking a Customer Support Analyst to work onsite with Premier customers, providing premium support, researching issues, and delivering durable resolutions. The role blends support with continuous improvement as you enhance the Exacta software environment.

You will collaborate with Toyota automation teams and the client to ensure 100% uptime, test changes, and document issues, while also aiding internal operations when there are no urgent client needs.

Qualifications

• Bachelor's degree in Business or Computer Science.
• Strong analytical skills.
• Ability to write and understand complex SQL queries.
• Ability to read and troubleshoot SSRS Reports, Stored Procedures and Triggers.
• Tenacious problem solver (business and technical).
• Excellent verbal and written communication skills.
• Strong sense of customer service.

Responsibilities

• Work with Client on short- and long- term plans/strategies for system durability and 100% uptime.
• Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA where required.
• Troubleshoot root cause of database, PC, and server issues.
• Communicate as needed with Toyota Automated Logistics Software Solutions Customer Support and Development.
• Own all Client change management per standards for Exacta software bug fixes and promotes.
• Test and request internal Toyota Automated Logistics Software resources as needed for software testing of any changes and fixes to Exacta.
• Work with Client to make sure that valid testing has been completed and verified.

Skills

Analytical skills

SQL queries

SSRS reports

Stored procedures

Triggers

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in Business or Computer Science

Job description

Toyota Automated Logistics in Bristol, PA is seeking a Customer Support Analyst to work onsite with Premier customers, providing premium support, researching issues, and delivering durable resolutions. The role blends support with continuous improvement as you enhance the Exacta software environment.

You will collaborate with Toyota automation teams and the client to ensure 100% uptime, test changes, and document issues, while also aiding internal operations when there are no urgent client needs.