Customer-Facing Software Support Analyst | SQL & Troubleshooting

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with a company

Vacation/Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Company Meetings & Events

Job summary

Toyota Automated Logistics is seeking an Application Support Analyst to troubleshoot in-house and third-party software, plus hardware issues, across global production environments. You will write SQL queries, build reports, and work with developers to resolve complex problems while maintaining strong customer service and proactive communication.

The role involves on-site visits for preventative maintenance, on-call rotations, and collaboration with sales consultants and project managers.

Qualifications

• Bachelor’s degree in Computer Science or Information Systems is required or preferred.
• Minimum 1 year of experience troubleshooting Exacta as a Specialist II.
• Strong customer service skills and calm under pressure.
• Ability to write and understand SQL queries.
• Familiarity with SDLC and working with developers and project managers.

Responsibilities

• Perform QA for issue resolution from support calls with guidance.
• Document all customer issues in the ticketing system.
• Diagnose issues as change or bug and communicate to analysts or development staff.
• Interact with SDLC stakeholders to understand and resolve problems.
• Visit customer sites for preventative maintenance to improve stability.
• Participate in on-call or escalation rotation.
• Develop reports using Crystal Management and SSRS.
• Create datasets to analyze customer-reported issues.
• Analyze database log files to troubleshoot software issues.
• Implement and improve remote monitoring tools for customers.
• Demonstrate superior customer service and assist resolutions.
• Record escalated issues in knowledgebase.

Skills

QA functions

SQL

Customer service

Troubleshooting

Communication

Remote monitoring

Documentation

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

SQL Server

Oracle

Crystal Reports

SSRS

Job description

Toyota Automated Logistics is seeking an Application Support Analyst to troubleshoot in-house and third-party software, plus hardware issues, across global production environments. You will write SQL queries, build reports, and work with developers to resolve complex problems while maintaining strong customer service and proactive communication.

The role involves on-site visits for preventative maintenance, on-call rotations, and collaboration with sales consultants and project managers.