Onsite Software Support Analyst

Toyota Automated Logistics; Bristol Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Tuition reimbursement

Professional associations

Conferences subscriptions

Job summary

Toyota Automated Logistics in Bristol, PA is seeking a Customer Support Analyst to work onsite with Premier customers, providing premium support, researching issues, and delivering durable resolutions. The role blends support with continuous improvement as you enhance the Exacta software environment.

You will collaborate with Toyota automation teams and the client to ensure 100% uptime, test changes, and document issues, while also aiding internal operations when there are no urgent client needs.

Qualifications

• Bachelor's degree in Business or Computer Science.
• Strong analytical skills.
• Ability to write and understand complex SQL queries.
• Ability to read and troubleshoot SSRS Reports, Stored Procedures and Triggers.
• Tenacious problem solver (business and technical).
• Excellent verbal and written communication skills.
• Strong sense of customer service.

Responsibilities

• Work with Client on short- and long- term plans/strategies for system durability and 100% uptime.
• Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA where required.
• Troubleshoot root cause of database, PC, and server issues.
• Communicate as needed with Toyota Automated Logistics Software Solutions Customer Support and Development.
• Own all Client change management per standards for Exacta software bug fixes and promotes.
• Test and request internal Toyota Automated Logistics Software resources as needed for software testing of any changes and fixes to Exacta.
• Work with Client to make sure that valid testing has been completed and verified.

Skills

Analytical skills

SQL queries

SSRS reports

Stored procedures

Triggers

Verbal communication

Written communication

Customer service

Education

Bachelor's degree in Business or Computer Science

Job description

Toyota Automated Logistics is seeking a Customer Support Analyst (CSA) to work onsite at a customer in Bristol, PA 19007.

Job Overview

The Customer Support Analyst (CSA) works primarily with Premier customers to provide a premium level of support to the customer when needed. The CSA will be given the time to fully research issues and explore durable resolution on all open tickets. This includes testing, documentation, and training the internal team. This is a great opportunity for someone looking to bring a system to perfect. In that sense, it's as much a continuous improvement role as it is a support role. The CSA will work closely will both Toyota Automated Logistics internal resources and the Client team to make their system a model for best practices and innovative solutions.

When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues.

This position will primarily be working at a customer site in Bristol, PA 1900

7

General Job Dutie

• sWork with Client on short- and long- term plans/strategies for system durability and 100% uptime
• .Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA where required
• .Troubleshoot root cause of database, PC, and server issues
• .Communicate as needed with Toyota Automated Logistics Software Solutions Customer Support and Development
• .Own all Client change management per standards for Exacta software bug fixes and promotes
• .Test and request internal Toyota Automated Logistics Software resources as needed for software testing of any changes and fixes to Exacta
• .Work with Client to make sure that valid testing has been completed and verified
• .Schedule time to install approved changes into production
• .Install/fix/update software and drivers for printers used by the Exacta Suite
• .Provide onsite hypercare as needed following system changes
• .Track and thoroughly document all customer issues in our ticketing system

Superior Performance Objectiv

• esPrimary responsibility is dedicated to meeting requirements of Customer Support contra
• ctOnce the Deployment Specialist has created the project's environment, work to set up application configuration for a project's module
• s.Gather warehouse configuration from the project manager and set up customer's information on products, locations, zones, etc. within the test environmen
• t.Interface with the Project Manager and QA team to validate that configurations are working as desired in the project test environment and ensure satisfactio
• n.Track issues found in testing in TFS with work items following existing processe
• s.Solicits feedback from the Operations team on set-up improvements to help facilitate and streamline implementations and submits to the Project Manager. The goal is to shorten the implementation timeline and improve the quality of the initial instal
• l.Assist the QA group in their efforts as needed to develop test plans and perform testin
• g.The Operations Support Analyst will be an integral participant in testing, debugging, and supporting the Project team through the implementation phas

Travel Requirement

• s: 10-20% overnight travel (Travel expenses paid by Toyota Automated Logisti
• cs)Must maintain a valid driver's license and passp

ort
Required Qualifications and Preferred Ski

• lls:Must be eligible to work in the USA long term without sponsors
• hip.Bachelor of Science, Bachelor's degree in Business or Computer Scie
• nce.Strong analytical sk
• illsAbility to write and understand complex SQL quer
• ies.Ability to read and troubleshoot SSRS Reports, Stored Procedures and Trigg
• ers.Tenacious problem solver (business and techni
• cal)Enjoys working in the software development and automation technology f
• ieldExcellent verbal and written communication sk
• illsStrong sense of customer ser
• viceTeam pl
• ayerEmployees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security contr

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About Toyota Automated Logi

stics:Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle ser

vices.
In addition to exciting work at a growing company, we offer the following be

• nefits:Health, Dental, and Vision In
• surance401(k) Retirement Plan with a compan
• y matchVacation / Holi
• time offTuition Reimbu
• rsementProfessional Associations, Conferences and Subscr
• iptionsCompany Meetings &

Events
Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls

please.