Software Engineer

Austin Community College; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A higher education institution seeks an Onsite Software Engineer in Tallahassee, Florida. This role involves providing technical assistance, conducting software and complaint investigations, and documenting support cases. Candidates should have a relevant Bachelor's or Associate's degree along with experience in customer support and SQL. The position emphasizes communication skills and requires around 50% travel to Columbia, SC and Ohio for training. Join our team to impact healthcare outcomes positively.

Qualifications

• Bachelor's degree with 2 years of configuring software including SQL experience.
• Technical associate degree with 4 years of configuring software including SQL experience.

Responsibilities

• Support software applications per Quality Management System.
• Document technical issues and support cases accurately.
• Conduct training sessions for team members and customers.

Skills

Technical communication

SQL proficiency

Problem-solving

Customer support

Education

Bachelor's degree or equivalent experience

Technical associate degree

Job description

Onsite Software Engineer

Join our team as an Onsite Software Engineer based at our customer facility in Tallahassee, Florida, where you'll deliver expert technical assistance by diagnosing and resolving software issues for Diagnostics Software Services (DSS) applications.

In this customer-facing role, you'll conduct thorough complaint investigations, implement escalation procedures when necessary, and maintain comprehensive documentation throughout the support process. You'll also participate in software configuration activities while consistently meeting or exceeding standards for customer satisfaction, quality, and operational efficiency.

This position offers extensive interaction with both team members and customers, requiring strong professional communication skills and the ability to respond swiftly to address customer concerns. As our onsite technical expert, you'll be instrumental in maintaining seamless diagnostic operations that directly impact healthcare outcomes.

Key Responsibilities

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

BASIC QUALIFICATIONS

• Bachelor's degree AND minimum of 2 years of configuring software including technical experience with writing and executing SQL statements.
• Technical associate degree AND Minimum of 4 years of configuring software including technical experience with writing and executing SQL statements.

PREFERRED QUALIFICATIONS

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what's promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.

WORKING CONDITIONS

• The position requires 50% travel to either Tallahassee, FL or Columbia, SC.
• Individual must reside either Tallahassee, FL or Columbia, SC regions.
• This position will be responsible for supporting NBS programs in South Carolina and Florida.
• This position requires travel to Ohio as needed for onboarding and recurring training purposes.
• General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.