Onsite Service Technician - Olive Branch, MS

Atlas Copco North America LLC; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Atlas Copco North America LLC is seeking an Onsite Service Technician to support customer sites in Memphis, TN or Olive Branch, MS. You will install, configure, troubleshoot, and maintain Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, while delivering training and maintaining safety standards.

The role requires strong problem-solving, independent work, and willingness to travel across the U.S. and Canada, with occasional trips to Mexico.

Qualifications

• STEM degree or equivalent experience in a technical, manufacturing, or software-related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Strong technical skills configuring low-code applications and implementing Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problemsolving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.

Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

Skills

Troubleshooting

Software configuration

Field service

Low-code configuration

Customer training

Education

STEM degree or equivalent experience in a technical, manufacturing, or software-related field

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Your role

Step into a role where your technical expertise directly fuels customer success and innovation. As a Onsite Service Technicianreporting to the Service Team Leader, you'll work handson with cuttingedge industrial technologies while supporting customers onsite in Memphis, TN or Olive Branch, MS. If you thrive on problemsolving, independence, and meaningful impact, this role puts you right at the center of it all.

Specific Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• STEM degree or equivalent experience in a technical, manufacturing, or softwarerelated field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or earlycareer with strong relevant education).
• Strong technical skills in configuring lowcode applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problemsolving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in fieldbased environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

In return, we offer

• Handson work with innovative, industryleading technologies.
• Grow your career in a role that blends hands‑on engineering, customer interaction, and strategic consulting.
• A culture rooted in trust and accountability with an emphasis on health and well-being.
• A commitment to lifelong learning and professional development
• A comprehensive package of compensation and benefits.

Job location

• Primary location: Onsite at a customer facility in Memphis, TN / Olive Branch, MSarea.
• Occasional travel may be necessary for training sessions, meetings, or short‑term customer assignments outside the base location (travel and expenses covered).

Local Terms & Conditions Apply

Contact information

Talent Acquisition Team: Tna'sheo Watkins