Onsite Service Technician - Detroit, MI

Xerox Corporation; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Xerox Corporation is seeking an Onsite Service Technician to enhance customer satisfaction through exceptional service and technical support. The role involves troubleshooting electromechanical devices, managing customer relations, and providing training on equipment functionality. Ideal candidates will have a background in electromechanical systems and strong time management skills.

Qualifications

• Experience with electromechanical systems and troubleshooting.
• Ability to read electrical schematics.
• Past roles may include Electrician, Automotive Mechanic, or Military experience.

Responsibilities

• Manage call resolution issues according to Service Level Agreements.
• Provide customer training on assigned products.
• Serve as the primary customer contact for maintenance and support.

Skills

Electromechanical experience

Time management

Reliability

Job description

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Onsite Service Technician to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Skills and Qualifications:

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a