Onsite Service Specialist I - Inventory & Solutions

MSC; Brodhead (WI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Health care plans

401K and stock purchase

Tuition reimbursement

Paid time off

Job summary

MSC Industrial Supply Co. is seeking an Onsite Service Specialist I for the Brodhead, WI area. The role focuses on delivering exceptional customer service and managing MSC ControlPoint Solutions at a large customer site.

You will support procurement, place orders, and optimize inventory while ensuring satisfaction and retention. This position requires strong communication, problem solving, and hands-on inventory skills to drive on-site value.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Skills

Customer service

Sales experience

Inventory management

MS Office

Communication skills

Technical solutions

Education

High School Diploma

Job description

MSC Industrial Supply Co. is seeking an Onsite Service Specialist I for the Brodhead, WI area. The role focuses on delivering exceptional customer service and managing MSC ControlPoint Solutions at a large customer site.

You will support procurement, place orders, and optimize inventory while ensuring satisfaction and retention. This position requires strong communication, problem solving, and hands-on inventory skills to drive on-site value.