Onsite Service Manager - ITIL & Enterprise Applications (Chicago)
Akaasa Technologies
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Job summary
Akaasa Technologies seeks an experienced Service Manager in Chicago, IL for a 12-month onsite contract. You will oversee the service portfolio and catalog, ensuring operational excellence, high availability, and continuous improvement across enterprise applications.
The role requires collaboration with business stakeholders, engineering, and vendors to keep services well-defined and measurable. Ideal candidates bring 8+ years in service management, ITIL expertise, and a track record of improving
Qualifications
- Candidates must have 8+ years in service management or IT operations.
- Strong ITIL understanding and ability to define service lifecycle.
- Experience leading application support in enterprise environments.
- Proven ability to manage SLAs, KPIs and performance metrics.
- Experience with vendor management and cost visibility.
Responsibilities
- Oversee end-to-end service portfolio and catalog management.
- Establish service lifecycle controls and onboarding processes.
- Collaborate with business, tech, operations, and vendors.
- Drive continuous improvement and automation in operations.
Skills
Education
Tools
Job description
Akaasa Technologies seeks an experienced Service Manager in Chicago, IL for a 12-month onsite contract. You will oversee the service portfolio and catalog, ensuring operational excellence, high availability, and continuous improvement across enterprise applications.
The role requires collaboration with business stakeholders, engineering, and vendors to keep services well-defined and measurable. Ideal candidates bring 8+ years in service management, ITIL expertise, and a track record of improving
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