IT Service Manager

Beacon Hill; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

Beacon Hill is seeking an IT Service Manager to focus on infrastructure and security initiatives based out of downtown Chicago, IL. This role is onsite five days a week.

The ideal candidate will manage, validate, and oversee implementations, with strong project management skills and deep experience with the Microsoft tech stack, endpoint tools, IAM, and service delivery. You will help establish repeatable, lockdown processes across multisite environments.

Qualifications

• Strong project management experience overseeing IT deployments and migrations.
• Ability to translate complex technical concepts to non-technical stakeholders and advisors.
• Consultant-type mindset with comfortable interaction with MSPs and high-level stakeholders.
• Experience coordinating multisite deployments and consolidating environments.

Responsibilities

• 30% project management, 30% overseeing the implementation, 40% ensuring environments are ready with repeatable processes.

Skills

Project management

Stakeholder communication

Microsoft tech stack

Consultant mindset

Multisite implementations

IT service management

Security infrastructure

Tools

Microsoft 365

Azure Active Directory

Job description

Our client is actively seeking a IT Service Manager to focus on infrastructure and security initiatives based out of their Chicago, IL

This opportunity is 5 days onsite in downtown Chicago, IL

Summary

Need for this is a smart IT service manager that can help manage, validate, and oversee the implementation - inclusive of project management, but also an understanding of the endpoint and Microsoft architecture, the cyber toolkit, and service delivery to help make it seamless, stand up our process, and get us to a place where we have the process repeatable & locked down.

Day to day

• This person will be doing 30% project management, 30% overseeing the implementation, and 40% readiness of environments and creating a repeatable process


• MUST have strong exp with the Microsoft Tech stack and Services exp, the first 3 firms will be a straightforward takeover of their Microsoft Tenant


• Future firms that will be transitioned will not be as straightforward, they are all over the place with endpoint tools, IAM tools, reporting and dashboards, etc.

Requirements

• Comm skills are imperative as they will be in front of high-level advisors and MSP stakeholders


• Needs to be able to easily translate the technical piece and build trust with internal stakeholders


• Looking for that consultant type of personality and approach


• Must have experience with Multisite implementations