Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Chicago, Northern (IL, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking an Onsite Service Specialist located at a large strategic account in Chicago. The role supports the customer facility by handling procurement, order placement, and ControlPoint Solutions to maximize MSC value.

You will lead in-person service, coordinate with the account team, and participate in plant meetings and Lean initiatives to drive savings and shop-floor improvements.

Qualifications

• High School diploma or equivalent required.
• 2+ years of inbound/outbound sales, customer service, or inventory management experience required.
• College degree preferred.
• Industrial/metalworking knowledge a plus.
• Military experience is a plus.

Responsibilities

• Assist customers with procurement and order placement.
• Manage MSC ControlPoint Solutions (Vending, VMI, Crib) to drive MSC value.
• Determine optimal sourcing strategy for key customer projects.
• Participate in plant/production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize satisfaction and future projects.
• Resolve on-site product and service issues with sales-related solutions.
• Provide customer service per MSC standards to ensure retention and revenue.
• Communicate customer concerns to management for effective resolution.
• Work with vendors to locate sources, quotes, expedite orders, and arrange product training.
• Foster MSC culture and participate in special projects.

Skills

Computer literacy

Problem solving

Customer service

Communication skills

Industrial knowledge

Education

High school diploma

College degree preferred

Military experience a plus

Job description

MSC Industrial Direct Co.,Inc. is seeking an Onsite Service Specialist located at a large strategic account in Chicago. The role supports the customer facility by handling procurement, order placement, and ControlPoint Solutions to maximize MSC value.

You will lead in-person service, coordinate with the account team, and participate in plant meetings and Lean initiatives to drive savings and shop-floor improvements.