Onsite Service Desk Technician — Launch Your IT Career

Cole,-Scott-&-Kissane,-P.; Miami (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Cole, Scott & Kissane, P. is seeking a Level 1 Service Desk Technician to join the onsite IT team in Miami, FL. This entry-level role provides hardware, software, and network support to internal users, with a focus on customer service and accurate ticket documentation.

You’ll troubleshoot via phone, email, or in-person, assist in setup and configuration of PCs, and help maintain IT inventory. Collaboration with the IT staff is essential to resolve issues efficiently and provide excellent user

Qualifications

• Entry-level IT support role requiring problem-solving skills and customer focus.
• Strong communication abilities and teamwork are essential.
• Experience with ticketing systems and basic IT concepts is beneficial.

Responsabilités

• Provide technical support to end-users for hardware, software, and network-related issues.
• Respond to user inquiries and troubleshoot problems via phone, email, or in-person.
• Document support interactions, troubleshooting steps, and resolutions in a ticketing system.
• Assist in the setup, configuration, and deployment of computer systems and software applications.
• Maintain accurate records of IT inventory and equipment.
• Collaborate with other IT team members to elevate complex issues and ensure timely resolution.
• Follow established procedures and protocols for IT support and service delivery.
• Continuously update technical knowledge and skills to stay current with emerging technologies and best practices.

Connaissances

Problem solving

Communication

Teamwork

Customer service

Documentation

Adaptability

Formation

High school diploma or equivalent

Certifications preferred

Outils

Ticketing system

Description du poste

Cole, Scott & Kissane, P. is seeking a Level 1 Service Desk Technician to join the onsite IT team in Miami, FL. This entry-level role provides hardware, software, and network support to internal users, with a focus on customer service and accurate ticket documentation.

You’ll troubleshoot via phone, email, or in-person, assist in setup and configuration of PCs, and help maintain IT inventory. Collaboration with the IT staff is essential to resolve issues efficiently and provide excellent user