Onsite Service Desk & Desktop Support Analyst

CEI; High Point (NC); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Computer Enterprises, Inc. (CEI) is seeking a talented Desktop Support/Service Desk Technician to join our Client's dynamic team in High Point, NC.

This is a long-term contract on-site with an initial 6-month term and potential extension or permanent placement. You will install, configure, and support PC hardware/software, manage imaging, inventory, mobile devices, and service requests using ServiceNow, Active Directory, and other IT tools.

Qualifications

• Minimum 4 years’ experience resolving end users’ hardware and software issues in an IT environment.
• Working knowledge of Windows 11, Office 365, Microsoft Office Suite, Active Directory, and ServiceNow.
• Experience with Tanium is a plus.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Excellent technical skills.
• Excellent analytical, reporting and documentation skills.
• Dedication to customer service.
• Problem solving skills including triage and rapid decision making.
• Ability to logically adapt in any customer service scenario.

Responsibilities

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
• Train and mentor other team members on best practice solutions, etc.
• On-call Rotation.
• Troubleshoot local printer problems and coordinates maintenance for printers.
• Lead team projects, while continuing to balance day to day role.
• Identify and Research incident correlations and elevate accordingly.
• Identify and Communicate to team new ways to improve our quality of service.
• Act as a liaison on behalf of the BEST Team to identify and document new first level support opportunities from other IT organizations.
• Provide complex and unique technical troubleshooting assistance to customers across business units.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.

Skills

Customer service

Problem solving

Teamwork

Communication skills

Education

Undergraduate IT degree

Microsoft Certifications (MCP)

CompTIA A+

CompTIA Network+

Tools

ServiceNow

Active Directory

Windows 11

Office 365

Tanium

Job description

Computer Enterprises, Inc. (CEI) is seeking a talented Desktop Support/Service Desk Technician to join our Client's dynamic team in High Point, NC.

This is a long-term contract on-site with an initial 6-month term and potential extension or permanent placement. You will install, configure, and support PC hardware/software, manage imaging, inventory, mobile devices, and service requests using ServiceNow, Active Directory, and other IT tools.