Service Desk Analyst I | Evening Shift (Sat-Wed 4pm-1am)

ePlus inc.; Virginia Beach (VA); Presencial; USD 35.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) eligibility

Employee stock purchase program

Paid time off (vacation, sick, and个人离假

Resumo da vaga

ePlus is seeking a Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST) in the Virginia Beach area. You will answer technical support calls and emails, provide Level 1 assistance, diagnose issues, and track them through resolution.

Ideal candidates have at least one year of customer service, knowledge of MS Office, familiarity with ServiceNow or call tracking tools, and the ability to learn and mentor others. The base hourly pay ranges from $16.83 to $24.04, with potential bonuses and benefits.

Qualificações

• One year of Customer Service experience required
• Motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Two years of Service Desk / Help Desk experience

Responsabilidades

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analysts

Conhecimentos

Customer service

Call tracking systems

ServiceNow

MS Excel

MS Word

MS Outlook

Ferramentas

ServiceNow

Call tracking applications

Descrição da vaga

ePlus is seeking a Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST) in the Virginia Beach area. You will answer technical support calls and emails, provide Level 1 assistance, diagnose issues, and track them through resolution.

Ideal candidates have at least one year of customer service, knowledge of MS Office, familiarity with ServiceNow or call tracking tools, and the ability to learn and mentor others. The base hourly pay ranges from $16.83 to $24.04, with potential bonuses and benefits.