Evening Service Desk Analyst I — 4pm–1am EST

ePlus Technology, inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

ePlus is seeking a Service Desk Analyst I for Sat-Wed 4pm-1am EST to join our Virginia Beach area team. You will handle Level 1 technical support calls and emails, diagnose issues, and track them through resolution while maintaining customer focus and accuracy.

Candidates should have at least one year of customer service experience, familiarity with MS Office, and knowledge of call tracking tools; ServiceNow experience is a plus.

Qualifications

• One year of Customer Service experience required.
• Knowledge of MS Excel, Word, Outlook.
• Two years of Service Desk / Help Desk experience

Responsibilities

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analysts

Skills

Customer Service

Service Desk

Help Desk

Call Tracking

Excel

Word

Outlook

Tools

ServiceNow

Job description

ePlus is seeking a Service Desk Analyst I for Sat-Wed 4pm-1am EST to join our Virginia Beach area team. You will handle Level 1 technical support calls and emails, diagnose issues, and track them through resolution while maintaining customer focus and accuracy.

Candidates should have at least one year of customer service experience, familiarity with MS Office, and knowledge of call tracking tools; ServiceNow experience is a plus.