Onsite Service Coordination Assistant — Customer Care

Modigent; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, and vision insurance

80 hours PTO per year

Growth opportunities

Job summary

Evolution Mechanical and Controls, LLC, a Modigent company, is seeking a Service Agent Assistant in Irving, TX to support the service team with dispatching, admin tasks, and customer interactions. You will handle phone inquiries, set up new customers, issue POs, process invoices, and coordinate training and travel.

We value organization, clear communication, and a customer-first attitude in a fast-paced environment.

Qualifications

• Experience in customer service, administrative, or service coordination roles.
• Comfort learning and navigating field service management, CRM, or ERP-adjacent software.
• Strong phone and written communication skills with a professional customer service approach.

Responsibilities

• Serve as a friendly, responsive first point of contact via phone.
• Set up new customers/properties in the field service management system.
• Create and manage service call requests and keep customers informed.

Skills

Customer service

Administrative

Service coordination

Phone communication

Organizational skills

Multi-tasking

Team-oriented

Patience

Written communication

Tools

Field service management system

CRM software

ERP software

AP automation software

Expense management software

Job description

Evolution Mechanical and Controls, LLC, a Modigent company, is seeking a Service Agent Assistant in Irving, TX to support the service team with dispatching, admin tasks, and customer interactions. You will handle phone inquiries, set up new customers, issue POs, process invoices, and coordinate training and travel.

We value organization, clear communication, and a customer-first attitude in a fast-paced environment.