Service Agent Assistant

Pueblo Mechanical & Controls; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, and vision insurance

80 hours of PTO per year

Job summary

Evolution Mechanical and Controls, LLC, a Modigent Company, is seeking a Service Agent Assistant in Irving, TX. You will support the service team with scheduling, dispatching technicians, and handling customer inquiries in a fast-paced environment.

You’ll be the first voice customers hear, set up new customers in the system, create service call requests, process invoices, and assist with purchasing and travel arrangements while keeping a sharp focus on a positive customer experience.

Qualifications

• Experience in customer service, administrative, or service coordination roles.
• Comfort learning field service management, CRM, or ERP software.
• Strong phone and written communication with a professional approach.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers by phone and inquiries.
• Set up new customers and properties in the field service management system.
• Log service calls and keep customers informed at every step.
• Issue purchase orders to service technicians.
• Assist Accounts Payable with processing vendor invoices using AP automation software.
• Fulfill purchase orders and review/bill completed jobs.
• Process expense reports and file incoming mail.
• Coordinate training and travel arrangements for the team.
• Support the service team with other duties, maintaining customer experience.

Skills

Customer service

Administrative support

Communication

Organizational skills

Multitasking

Team collaboration

Tools

Field service management system

CRM software

ERP software

AP automation software

Expense management software

Job description

All ways forward.

Evolution Mechanical and Controls, LLC | A Modigent Company

Location: Irving, TX — on-site | Job Type: Full-Time

Service Agent Assistant

ABOUT US

Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service — and an outstanding customer experience — to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization. We're growing our service team and looking for an organized, customer-focused Service Agent Assistant who takes pride in making every customer interaction a great one.

ABOUT THE ROLE

The Service Agent Assistant supports the service team responsible for planning and dispatching technicians across quoted, maintenance, and time-and-material jobs. This is a fast-paced, detail-oriented, customer-facing role at the center of our day-to-day operations — you'll be the first voice many customers hear, the person who sets the tone for their experience with our company, and a key support to both our field technicians and our office. This role is a great fit for someone who genuinely enjoys helping people, thrives on staying organized amid competing priorities, communicates clearly and professionally, and takes pride in making sure every customer feels heard, informed, and taken care of.

WHAT YOU'LL DO

• Serve as a friendly, responsive first point of contact — answering incoming phone calls and routing inquiries appropriately
• Set up new customers and properties in our field service management system, ensuring a smooth start to every customer relationship
• Create and manage new service call requests in our field service management system, keeping customers informed every step of the way
• Issue purchase orders (POs) to service technicians
• Assist Accounts Payable with processing vendor invoices using our AP automation software
• Fulfill purchase orders within our field service management system
• Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing
• File expense reports using our expense management software
• Check and distribute incoming mail
• Place office supply orders
• Coordinate training and travel arrangements for the team
• Support the service team with other duties as needed, always with the customer experience in mind

What We're Looking For

• A genuine passion for customer service and creating a positive experience for everyone you interact with
• Prior experience in a customer service, administrative, or service coordination role
• Comfort learning and navigating field service management, CRM, or ERP-adjacent software
• Experience with field service management, AP automation, or expense management software is a plus, but not required — we'll train the right person
• Strong phone and written communication skills, with a warm, professional customer service approach
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer
• A proactive, team-oriented attitude
• Patience and a calm, solutions-focused approach when helping a frustrated or urgent customer
• Experience with invoicing, purchase orders, expense reporting, or billing is a plus, but not required

WHY JOIN EVOLUTION MECHANICAL

• Be part of a growing, established company backed by Modigent, with room to grow as we expand
• Collaborative, supportive team environment
• Opportunity to develop skills across operations, purchasing, and billing
• Defined career paths, with opportunities for advancement as you build your experience with the company
• 401(k) retirement plan to help you save and plan for the future
• Comprehensive health, dental, and vision insurance coverage
• 80 hours of paid time off (PTO) per year to rest, recharge, and handle life outside of work

Evolution Mechanical and Controls, LLC is an Equal Opportunity Employer.