Deskside Support Technician

Custom-Computer-Specialists; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

401K

Onsite fitness center / gym membership

Paid holidays and vacation

Certification rewards

Job summary

Custom Computer Specialists in New York, NY is seeking a motivated Deskside Support Technician to join our team. This role provides first/second level help desk support via phone and email, as well as desk-side support in a higher-educational environment.

The position requires troubleshooting hardware and software on Windows and Apple platforms, imaging, and strong communication skills. Join a team that values growth and a strong culture focused on delivering results.

Qualifications

• 2 years’ experience in hardware and software support.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Windows operating systems.
• Confident in troubleshooting hardware and software issues on Windows and Apple platforms.
• Able to create and deploy images on Windows and Apple platforms.
• Able to lift 50 lbs.

Responsibilities

• Provides first/second level deskside support for escalated Help Desk requests.
• Configures, deploys, and supports Windows and Apple hardware/software.
• Configures and supports peripheral hardware (printers, etc.).

Skills

Deskside support

Windows OS

Hardware troubleshooting

Software troubleshooting

Customer service

Team player

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists, Inc. is looking for a motivated Deskside Support Technician to join our team!This person is responsible for providing first/second level support for all incoming help desk calls via phone and email as well as providing desk-side support in a higher-educational environment.

What You’ll Do:

• Handles Deskside support requests/issues escalated from the Help Desk
• Configure, deploy, and provide support for Windows and Apple hardware/software
• Configure, deploy, and provide support for peripheral hardware (printers, etc.)

What You Bring:

• 2 years’ experience in hardware and software support required
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Complete confidence in troubleshooting hardware and software issues on Windows and Apple platforms
• Complete confidence in creating and deploying images on Windows and Apple platforms
• Able to lift 50 lbs.

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affintive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.